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October 2024 by Taylor Austro
I had such an amazing experience! I’ve been struggling with acne on my chin and my aesthetician was so helpful and informative! The next day my acne was 10x better! Definitely recommend and can’t wait to go back for my next facial.
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October 2024 by Danielle Roberts
If you have a membership, get in the habit of regularly checking transactions from H&S. I just noticed that they fraudulently charged me $60 at my last appointment.
In a previous appointment, they've argued with me at the desk over charging me for an add-on service that they sent me a free coupon for. The first time I tried to add-on that service, the LMT apparently forgot. Then I had to remind them three times at my next appointment about the coupon after the receptionist said she would note it on my account. It's like I had to argue with them that THEY sent me the coupon and I had a right to use it.
Not sure why as a paying monthly member they would engage in such shady practices. If this happens again I will no longer be a member and will update this review accordingly.
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October 2024 by Kay Gee
Unauthorized Credit Card Storage and Unfair Business Practice
On 09/26/24, I called Hands and Stone at 4:03 PM to schedule a same-day appointment for 5:30 PM. Due to heavy traffic and poor weather conditions, I arrived at 5:37 PM and asked if I could be rescheduled for 6:00 PM. I was promptly denied this request. When I attempted to reschedule for another day, I was informed by Meghan at the front desk that I would be charged 50% of the cost on my credit card on file. To my utmost shock, I had never authorized Hands and Stone Massage to keep my credit card information on file.
This is a clear violation of my consumer rights, as at no point did I provide consent for Hands and Stone to retain my card details. Despite my expression of dismay and immediate request to delete my card from their system, I was forced to proceed with the massage under uncomfortable circumstances, which soured my experience. While I left a $20 tip for the therapist out of respect for his service, I am extremely dissatisfied with the unethical handling of my credit card information and the rigid, unfair rescheduling policy.
I believe these practices are not only unlawful but also predatory, penalizing customers who have no control over delays and keeping their payment information without consent.
I'm giving them 2 stars because the massage therapist did a decent job.
BEWARE: HANDS AND STONE MASSAGE & FACIAL SPA KEEPS YOUR CREDIT CARD ON FILE WITHOUT INFORMING YOU. MAKE SURE TO CONFIRM THEIR PAYMENT POLICIES BEFORE BOOKING!!!!
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August 2024 by Henri Williams
The physical setting and the massage room were accommodating and relaxing. However, I scheduled a 90 minute massage that started at least 10 minutes late, in spite of my arriving early to avoid wasting time. I completed paperwork online before the visit to save time, moreover, the massage therapist took many minutes to return to the room after I undressed. While the massage was what I expected, my complaint is getting the full amount of time I paid for. Thanks for listening.
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June 2024 by Marian B.
Professional, friendly staff. Wonderful, relaxing facial from Lauren and massage from Jenna. My skin is still glowing! Definitely recommend
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April 2024 by Marco ALHASHIMI
I thank the crew for being professionalAnd jenna massage therapist for hot stone also cold stone both had experience I appreciate for crew .
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April 2024 by ben m
First spa I've tried, won't need to look for another. Everything is wonderful, each professional ive spoken to or gotten treated by is unique and interesting, and they have a membership program that never loses your credits, many locations, and complimentary drinks and other goodies.Try it!!!!!!!! Wish I did years ago!!
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April 2024 by Sharyn Wright
I had a chance to book a last minute swedish massage, it was wonderful. I was very Impressed with their intake interviews and considerations of any medical conditions. They are personable, professional and very relaxing!
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March 2024 by Deborah Mailhotte
This was my first time here, and the staff were so friendly and helpful. My massage therapist, Sybil, was attentive, and made sure my experience was a great one. I would definitely recommend this place for a perfect massage, just the way you want it!!
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December 2023 by Anna J
I had the best facial with Beth last night, I have ever had. She rocks!!!!
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November 2023 by Desiree Mosalem
Took my sister for her first facial, and now she's hooked, lol. We will be going back. This time, I'm getting a massage. The place is clean,neat and organized. The front desk ladies are very friendly and the technician(sorry I'm bad with names) that gave me my facial was very efficient, knowledgeable and pleasant. We talked,laughed enjoyed.
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November 2023 by Nicole Jackson
I had such an amazing and relaxing facial. My skin has never felt cleaner and more hydrated.
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November 2023 by sharon wilson
Fantastic staff, great Massage therapists
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November 2023 by Eudi Calcano
A wonderful experience
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November 2023 by Mikaela C
My 6 friends and I booked massages during my bachelorette weekend. The manager Blair was super helpful in the planning process. We booked far enough in advance and were able to get all the massages done at the same time. My massage with Colin was great and I’ll definitely be returning. They even set up a welcome table for our group with goodies and refreshments. Overall awesome experience, highly recommend!
