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December 2023 by Beverly Tanksley
Absolutely the best hair style done at this salon thank you Maylin love my ponytail ❤️
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October 2023 by S. Fleechett Major
I went in and told her my prior experience with having hairdressers taking off too much when they’re supposed to be just “trimming or clipping” your ends! Well, this young lady did the SAME EXACT THING! She cut 3-4inches of perfectly healthy hair! Probably because she was running her mouth the entire time! Well I will be seeking monetary compensation from her through civil court! I’m tired of grinning and bearing other people’s lack of skill and professionalism! Below are before and after pictures to probe my point! Trust me I did NOT want to post these pics but I will put my pride in the line for this one!Services: Shampoo & conditioning
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July 2023 by Bridget Allen
Love my hair very satisfied she did a great job...., ☺️
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July 2023 by Janaya Hogan
Recently for these past couple of months I've been getting my locs retwisted here. The lady who does my locs always does an amazing job every time.
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March 2023 by Alecia D
My daughter has shoulder-length natural hair. She had an appointment with another hair stylist earlier the same day for her very first silk press. It was a frigid day and the stylist's pipes froze. She could not do my daughter's silk press.The problem was that my daughter had a surprise photo shoot in honor of her 16th birthday the next week. We were scrambling to get in with another stylist the same day.Heaven on Earth accommodated my crazy request and Kerry-Ann did an excellent job!We were able to pull off the surprise!Thank you Kerry- Ann and Heaven on Earth staff!We will be returning.
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March 2023 by Zsazsarea Cuyler
The owner is VERY MUCH Rude & I’ve been there 3 times her attitude towards her customers is Uncalled for when your doing business with people you should make them feel comfortable & at home , she talks to her customers with no respect , I wouldnt recommend her to anyone ! I would actually say Don’t go here ! BAD BUSINESSService: Hair extensions
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February 2023 by Lisa Williams
I got every other week...KerriAnne is a great beautician...A very nice environment with professionalism.
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December 2022 by Camille Hughes
Just posting this because I noticed all of the other bad reviews. I had a great time here and my hair came out beautiful as well as my mother's. No complaints here. If you're on the fence about coming here just try it. Be respectful and you'll earn the same back
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December 2022 by Shaniece Holmes-Brown
I went to Kerry-Ann consistently to get goddess locs and she NAILED it every time! She helped not only keep my hair looking great but also helped my natural hair grow and be haltheir.
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October 2022 by G G.
I've been coming here for years mainly for wash/sets but after my recent visit , I decided I'm no longer coming to this establishment. The attitude I was given by the owner was staggering. I always make it my prerogative to go to black owned businesses, so it kills me to even be writing this. When you ask how much longer of a wait it is gonna be when you had a booked apt and it's been 45 mins and then the owner asks why do you have somewhere to be?" Or me over hearing a insolence remark saying " I didn't like how she walked back like that" (most likely talking about me). Firstly, I called on Friday to see if I could get a wash & blow out. I was asked if I can come in at 11:45 Saturday? I asked if I can come in any earlier? The owner Kelli an stated because I'm calling last min she's trying to help and get me in ASAP as a courtesy but if I wanted to come in earlier I would have to wait and be worked in. I said no I don't want to have to wait so I'll just take the 11:45am. Come Saturday morning I get to the salon at 11:50 just a mere 5 mins or so late. I walk straight back to the salon going past the waiting area because I'm assuming my stylist is waiting for me and I'm trying to rush at this point since I'm 5 mins late. The owner asked if she can help me and I said yes I have a 11:45 am and she asked me to sit in the waiting area and they would be with me shortly. I look at my phone a little confused because I see no available seats in the salon and they're 3 other people in the waiting room so I'm a little worried at the point but I say ok and sit in the waiting room. 30 mins goes by and Nadine (who is extremely nice and does a phenomenal silk press comes out and asks if I need help? I let her know I'm still waiting for my blow out and she said yes your probly with Kelli ann because I have an appointment already." I said that's fine. Now a guy came in and turns out he has an appointment with Kelli ann at 1:00 and it's now 12:30. So at this point i realize I'm either over booked or she's behind. Which is ok, but since I'm waiting just have that courtesy to let me know what's going on. A simple "thank you for patience I'm a little behind I appreciate you waiting would have suffice. So now 45 mins goes by and I'm still waiting and the owner comes back and helps the people that just came in and tells her 1 pm to go inside the salon and she's gonna help him. I told the owner Im not picky I'm not looking for the whole nine yards I just want a blowout and wash because I'm getting my hair done next week. The owner tells me I'm gonna be with a Toya now which, is fine but her 1 pm goes back before me. Being that me 11:45 apt should really be going back first I then ask do you know how much longer it's going to be ? Kelli an then asks me why do you have someplace to be? I said yes I'm still waiting for my 11:45 and I wasn't expecting it to be this long. She said "we're only human well be with you shortly you called last minute so we're squeezing you in. I then said yes I know but you should have said that yesterday when I booked because it's been 45 mins. She rolls her eyes and then takes a customer ready to check in and cuts me off. After taking him she says to me if it's an inconvenience for you to have to wait you don't have to wait you can just leave then or you can stay and toya will be with you shortly or you can leave we're only human and walks away." Now mind you I was talking with one lady that has never been there before in the waiting area and I look at her and she's shaking her head in disbelief as well . I just go back to the saying you never know who's watching and who could be a future client. Even the non client in the waiting room noticed my frustration and admitted how crazy this all was with the timing of me waiting as long as I have even though I had a confirmed booking. What was most shockin
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October 2022 by Marilyn Morant
I have been coming here for a few years. It’s very comfortable and friendly. The owner is very professional and courteous. I Love the work she does. She never lets me down.
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September 2022 by Deondra Drayton
Kerry-Ann was very rude, I had to wait a long time every time that I went in there even if I had made an appointment. Very very rude and unprofessional. I will never go back againServices: Hairstyling
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July 2022 by MackMAMI Z
It’s been a month since those low reviews and I can attest that the experience at this hair salon is nothing like they were describing. I booked a last minute hair appointment and the salon owner (Kerry-Ann) was able to squeeze me in. She was extremely knowledgeable, friendly, and respectful throughout the entire experience.I learned a long time ago that it’s easier to write bad reviews about small businesses, than to address concerns to the owner and finding a compromise. It’s a shame how a salon that existed for a long time with positive reviews on other platforms is being weighed down by reviews that could’ve been handled through simple communication.I recommend trying this place out and getting to know the owner! The prices are reasonable and her professionalism is superb!!Services: Hairstyling
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June 2022 by Taja Young
If I could give 0 stars, I would. I made an appointment for my daughters. I called to get pricing and was met with a rude aggressive receptionist. My children have never been to a salon so I was trying to get some guidance about their natural hair and trimming etc. I asked one question about flat ironing and blow out and the person probably got offended because I mentioned blow out like Dominican hairstylist. She said I can cancel my appointment and hung up. I immediately called back and she claimed I was speaking to the owner and it was the owner who was rude to me. I was appalled. I visited here about 2 years ago and even recommended it to friends. Now I would never recommend it to anyone, ever. And to think it's called heaven on earth, owned by a Christian lady and this is the way you speak to people. Wow. I am in shock and appalled.
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May 2022 by Renz Francis
I just moved to Albany from another state and I needed my locs retwisted.I found this place and despite the owners bad reviews I was like you know what I am going to give it a try maybe the other customers were just being shady.So I got there and she told me to have a sit and I was just looking around kinda scoping out the place because it seemed big and I was wondering what other services they offered because I also needed a facial and lash extension since it was Mother’s Day tomorrow and also because I haven’t yet found a hair dresser,nail tech etc in the area So she saw me looking around and asked if I was okay because I kept looking around and I said yes but it’s my first time so I’m just looking around (I was just sitting in the chair basically watching products or to see what it was that’s it)I was there for 30 seconds max then she said to me I’m sorry I will have to cancel your appointment I can’t do your hair.lol you cancelled my appointment for looking around and checking out your products was this suppose to hurt me in any way?But support black businesses right.So yes I agree the owner,Secretary or whoever she was, had a terrible attitude because I was not rude to her or was there long enough for her to even insinuate that I was the problem.
