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February 2024 by Jim O
Great experience all around buying our hot tub. Sales team helped us pick the perfect spa for our needs. Delivery crew was fast, friendly and knowledgeable. Thanks!
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February 2024 by Paquettino
In a bind, Islander Pools & Spas had just the pump part we needed for our jacuzzi repair and even stayed open after hours to allow us to pick it up. Thanks especially to Michelle and Jodie for your great service. We're proud to support this business!
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January 2024 by Brendan Riggi
nick was awesome.
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November 2023 by Joan Larosa
Jim explained everything about the hot tubs I was interested in so it made chosing the one that I did easier for me. He is very knowledgeable and also willing to help his customers before and after the sale. It was great working with him.
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November 2023 by Robert Clasby
"I had an amazing experience with Islander Pool! When my pool robot stopped working, they were able to fix it within a few days, even though it was out of warranty. Chris and the team provided excellent customer service and went above and beyond to ensure my satisfaction. I highly recommend their services!"
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November 2023 by Louis ventresca
The professionals at Islander Pools made our major decision to purchase a pool a very informative and pleasant experience. The sales ,support and management team worked with me thru every phase of the project, gave me honest advice and solutions for the entire process. I would highly recommend Islander Pools to anyone considering making this investment. Jim and Andrew were exceptional to work with. The pool installation team worked with me to get the pool exactly how we wanted it to look in our yard . They were also very professional and efficient.
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October 2023 by Jeff THomas
Do not ever make the same mistake I made, and buy a hot springs spa. I've had nothing but trouble from the moment I've bought one. Now I find out the joints on the plumbing were not done correctly while manufacturing and it leaks . I have to get a new spa .I've been a spa owner for over 30 years i've never had trouble like this.
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September 2023 by Francis Franco
This is our first year as an Islander pool customer. We purchased a 24' radiant pool and we love it. So easy to take care of. And, the closing seminar was very clear and detailed. If you are contemplating purchasing a pool, give Islander a look. You'll be pleased.
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September 2023 by Brandon Drescher
My wife and I came to Islander based on a referral, and we didn’t need to shop anywhere else. We have 3 young children and needed a pool to accommodate all of their needs (easy access, low chlorine options, etc.). We worked with Jimmy and he explained all of our options thoroughly, was down to earth, and we felt confident moving forward. They were able to install our pool fast and all of the staff has been extremely helpful with all of our questions as new pool owners. They offer a free educational sessions also. We highly recommend Islander.
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September 2023 by Lynda Smith
First time pool owner! The weather this summer was not ideal but we made the best of it and the folks at Islander were fantastic! We struggled with algae due to our salt system not being connected but the free water testing was extremely helpful. We’re currently sitting at the store for their FREE pool closing class and Andrew is very knowledgeable and making the class interesting. I couldn’t imagine buying a pool anywhere else!
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September 2023 by Felipe Sostre
Wonderful experience! Jim was great at educating us about semi-in ground pools. Financing was a breeze. We are very happy with end result. Install was process was smooth and expeditious. Highly recommend Islander!
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September 2023 by Patricia Liddle
Kyle & a store supervisor today were both absolutely awesome. I don't know the sup's name he was a tall slender guy that went looking for a 40' hose me because there weren't any on the shelf & he found one while Kyle answered my questions so politely & took my propane tank & filled it while I was in the store getting a new filter cartridge for my pool. I was extremely happy with both employees as I was feeling a little overwhelmed with everything going on with my pool until I had both of these guys going above & beyond to help me.A SUPER KUDOS goes to both of these employees!
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September 2023 by Chris
The team at Islander pools has been so helpful since day one. They are very knowledgeable and have answered all of my questions in person and on the phone. They are there to help not just sell random products. Their free pool school was also very helpful in demonstrating how to close a pool.
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July 2023 by Michael
This pool store is second to none!The people in this place are the best around. And it’s not just this year or last year. It’s been like this since 2015 when I first started using them. Zachary in the parts dept will answer your question intelligently every time. He knows exactly what he’s doing! There’s others too, William, Andy, Kyle and a few others but I don’t have their name. Customer service is a priority to them and it shows. If you need pool assistance, don’t waste your time going anywhere else.We’ll done guys!
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July 2023 by Kara Miller
It has been a rough year for our family. In April we decided let’s have a fun summer and get a pool. We’ve never had a pool and we chose to check out islander pools and spas. BEST DECISION WE EVER MADE!!! From the very first day of walking into the building customer service has been exceptional. Everyone from this company, including the installers have been kind, always with a smile on their face and happy to answer any questions you might have. Starting with Moe in pool sales, he sat with us for over an hour answering every question we had, and we felt confident with the pool that we picked. Once our pool was installed, and the water was in, we brought the water up to get tested. The girls at the back counter are so sweet, kind again with a smile on their face. They are always willing to help with any questions you have. We did have a mechanical issue a few weeks after our pool was installed, which was at no-fault to Islander. Dave was there to help, again smile on his face the entire time. Dave sent a pool technician out, whose name was Vince to help with the issues we were having. Vince came to our house promptly and within 10 minutes of being here he knew exactly what the problem was. Vince explained every little detail to us. So we understood that it wasn’t an user problem. With our family being new to owning a pool, he went through everything with a fine tooth comb. So we knew how to take care of our pool and how to know if somethings wrong. Vince was sweet and kind and willing to answer any silly question we had. Within an hour of him being here our pool is up and running again, and has been amazing ever since. One day after Vince came to help us Dave called us on the phone just to check in and make sure everything went smoothly and to see if everything was running ok. Which we told him it absolutely was. We couldn’t ask for a better experience, even with the mishap which was at no fault to anyone. Yes We are those annoying customers that ask every single question. Silly or not customer service at Islander pools is always willing to answer your questions with a smile on their face. With the world we live in today you couldn’t ask for anything better. Thank you to Moe, the girls at the water testing counter, and especially Dave and Vince for an amazing experience. Take our best decision we ever made, and make it your best decision you ever made, and go to a Islander Pools and Spas.
