-
February 2024 by John Klassen
Store was filthy and help was scarce
-
January 2024 by allsixstrangz
Crossgates JC Penny staff member Grace was pleasant, helpful and professional. The store looked better than I have seen it look in a while. She didn't just stand at the counter, she actually would walk the store and arrange merchandise, all while keeping an eye on the register. Great employee!
-
January 2024 by Kathy Evans
I love JCPenney!! And really miss having one close by,ours closed quite a while ago. I have to travel some distance to shop there but it's ALWAYS worth it!!
-
December 2023 by Everlastingy Two
They don't open their doors on time
-
December 2023 by Mary Flores-Camacho
It was very busy. But, it is the day after Black Friday. The lines were long, and that dissuaded me from buying anything. I will definitely visit once the Christmas rush is over.
-
December 2023 by Kayla Marie Roe
Wonderful store
-
December 2023 by Melissa Borges
Great deals & kind & Friendliness
-
December 2023 by E
Typical of mall versions of JC Penny. Quiet and clean, nice displays.
-
December 2023 by John Preston
$66 and up for pair of slacks get out of here
-
December 2023 by Donna McKinney
Great deals
-
November 2023 by Rhonda Borrelli
I have been to a mall store in forever. When I walked in there were a bunch of employees yelling through the store in a foreign language. That was the last time I saw an employee. I went from the entrance on the Western Avenue side, through ladies clothing, jewelry, makeup, shoes and ladies dresses. Had to search for a fitting room because the one ladies dresses was closed. Went to check out and could only find a cashier by the Western Avenue entrance. She was on her cellphone sitting on a stool, didn't acknowledge me, got up, walked away from where she and I were and waited until I walked over there with my purchase to be rung up.
-
November 2023 by Nilsa Barreto
Always reliable with curtains, window wears, beddings and clothes.
-
October 2023 by Ashley Bushee
Ordered clothes online, a couple things didn't fit. Return process only allows for in store return! No option for shopping label. I have to drive 1hr away and am now standing in a line of 12+ people bc only one desk in this 2 story location can process returns. I'll never order online l from jcpennys again!
-
October 2023 by Morgan Popolizio
Love driving out of my way for the Sephora beauty counter that google said was at this location. Like update your information so your customers don’t hate you.
-
September 2023 by Kitty Kitty
Let me start off with saying there is never enough cashiers every time I come to this Crossgates store. The merchandise is over priced. I haven't been in this this store in 2 years and of course the service is very mediocre. I asked where to purchase my item and was rudely told go around the corner. I'm like which corner since the jewelry counter is in the center of the room. Once again rudely said go around the other side loudly. Smh! Now my husband needed to use the rest room and that was a disgusting disaster. Down Escalator not working, elevator not working, bathroom was disgusting and stalls were taped off and not in order. The one stall that was open had feces all over the toilet which had no toilet seat. It was a disgusting nightmare! If I could give Jcpenney in Crossgates Mall a negative zero I would! I will not set foot in that store ever again! Very Very Disappointed Customers!Still Smh!
