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January 2024 by Scarlet Sansone
The staff was incredibly kind and helpful! Abby helped me the most and was very helpful in finding the right shoe especially with giving me suggestions for what shoes would be best suited for what I needed!
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October 2023 by Fiona
Staff unhelpful and seem like they don’t care. We live in pittsfield, used to go to crossgates since they closed berkshire mall but we travel to holyoke now. Seems like acrossgates had a bad management change
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August 2023 by David Shockey
Britney was amazing great customer service people should be more professional and knowledgeable on products like her great experience shopping there today
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December 2022 by Brandy
I'm not one for reviews but I can't help that it needs to be known that this one young man went out of his way, above and beyond to help me. I never got his name, just his employee number from my receipt. I'm not sure if I'm supposed to share it but I will if the company ask! That kid needs a raise. He was amazing!!!! Young Man if you're reading this you helped me find the perfect red slipper like UGGs, thank you!!!!!
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December 2022 by Michael A. Grady
Great Staff.
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September 2022 by CoinShrimp
Journeys is kind of like the Hot Topic of shoes places. They have nice shoes, nice variety, and good service.One time though, I walked in and was looking at the boots, (this journeys was directly across from a foot locker) and I asked to try some on."Would you like to try the men's section?"The footlocker and journeys were opposite. And I was looking at the women's shoes because of it.
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September 2022 by Alan Fish
They had the shoes we needed for a wedding at a price that was good
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May 2022 by Cassidy Shaw
If this is the downstairs Journeys, the staff was so amazing and helpful, they didn’t have the shoes I wanted in my size but they helped me order a pair from the warehouse and told me it should be there in 3-5 days buuut they came in today which is one day after I ordered them! Thank you Lady’s for all of help, any time I need shoes I will be back!!
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November 2021 by Jennifer Burns
Nice store to shop
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February 2021 by Fox E.
I am friends with Foreigner's kids, and with at least one of REO Speedwagon's kids, but I don't know any of Journey's Kidz. This is the children's version of the Journeys store, and it has some cool stuff for young kids and for teens. They're expensive but you can find a few steals if you look hard enough. It's located inside the Crossgates Mall in Albany, and we visited on the very long 7 hour walking tour of the mall that we did together.
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October 2020 by Michael Pierce
I made an online order for $170+ and was charged for 2 items(a hat and a pair of boots, the boots were on 'backorder' so I got the hat first). I recently received an email saying that they were unable to charge me for the boots, after I waited almost a month for a pair of $140+ boots. My bank statement says the bill was paid. I guess I paid over $170 for a hat because they're not refunding me, they claim I never paid but I already got the hat! I go through my bank statements methodically and I was charged $170+ in one day from Journeys. I wish I could give them negative stars. I'll never shop there again, they literally robbed me and all I got was a hat.
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August 2020 by katie pastor
Mitchell was awesome
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July 2020 by Shawn M
Not the most friendliest staff.Manager is unfriendly. Great selection of products.
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February 2020 by Lindsay Ruth
Staff was super friendly and personable. I came in just to look while a friend tried on shoes, and ended up buying a pair for myself due to the staff’s recommendations and help. if i ever need another pair of good shoes, i’ll definitely be back!
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February 2020 by JEFF HOLMES
Very helpful staff at least the day that I went. She went above and beyond to answer all my d*** questions