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May 2023 by Michael Ripley
I've had a few very bad experiences with Key Bank lately. Right when I am about to take by business elsewhere, they usually do something to redeem themselves and I stay.But after this past experience, I'm out. It's not the staff. They are usually excellent. It's the Key Bank bureaucracy that I'm fed up with.It's not worth the energy anymore.To this person from key bank who will respond to this review: save your energy. Your employer doesn't value my business. I'll move on.To anyone reading this, Cap Com is a far better option in my experience.
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April 2022 by Ian Wood
I mean, it's keybank, what do we expect outta cleveland? But seriously, can I just check my balance, or are your servers still down?
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April 2022 by Gab Marie
They are very friendly , & I love the branch manager, such a nice man!
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February 2022 by Leslie Plath
Friendly fast accurate service great place I like this location this bank
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December 2021 by Jose Rodriguez
The mlst disgusting bank i have ever been apart of. They steal your money and say you overdrafted 30 times when i know i never did. I cant believe they get away with stealing peoples money. I hope they all go to jail. Rotten human beings inside the bank also. Avoid this bank at alllll cost
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June 2021 by Shirley Teolis
A huge thank you to the lead teller crystal barrett at the 1199 western avenue branch she went above and beyond anything I have ever experienced at a bank! She gave me the best customer experience today… I highly recommend the 1199 western Avenue branch ! Go visit crystal
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June 2021 by Shirley Parker
A huge thank you to the lead teller crystal barrett at the 1199 western avenue branch she went above and beyond anything I have ever experienced at a bank! She gave me the best customer experience today… I highly recommend the 1199 western Avenue branch ! Go visit crystal
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March 2021 by John Strough
Not well staffed
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November 2020 by Andrew Duncan
Is this the slowest bank ever? Yes it is.
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April 2019 by Asif Ahmad
I went there sometime last year, and I was a little insulted by this black lady who is a teller there. I dont know if she still works there or not, but when I went there, I walked up to her window to withdraw. She asked me how tall I am. I said 6 foot 3, and she said in an angry rude tone, that she could dunk me, meaning if I played basketball against her, she can jump over me. I know this sounds odd, but the way she said that is like she got offended by my height. I was a little bothered by that so, because of that I decided not to come back to this bank just because of her.
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March 2018 by Aimee Rodriguez
This bank is the Best i dont like 911 central ave. One they dont have no Respect for me at All when i feel sick i was passed out there 1 of the ladys she was very nice to me help me out noone esle didnt i told them i feel like passing out they didnt want to give my money i had my man with me they had to give my MONEY to ME the guy never got yelled at or nothing he didn't care at All I give this bank ALL 5 STAR'S THEY KNOW WHAT THEY DOING TOO I FORGOT TO BRING WATER WITH ME I WALK TO 911 Central ave. Bank Dont go to it this one is the Best out of that one soo i see u Soon
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December 2017 by Jenifer Kish
This is a TERRIBLE bank. I have had so much money stolen from me in fees that I am closing my account. Unfortunately, due to their incredibly inconvenient hours, I won't be able to do that until the middle of next week.
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April 2013 by Erin Ring
Very friendly tellers, apologized when I had to wait a bit to get an approval for a certified check, but the wait wasn't a problem at all. Treated me very well.
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July 2011 by Daniel B.
Madness. Sheer madness. I don't know who designed this bank, its parking lot, and the drive through ATM. Granted, part of the blame for this falls on my shoulders, because I'm the lazy SOB who doesn't want to park my car and walk the 20 yards to the ATM located adjacent to the front door. No. I want to stay in the comfort of my air conditioned car and drive my fat a** around to the drive-through ATM machine. Except here to do that, you have to enter this narrow, twisting driveway that has raised curbs on each side. That means if there is some car that is taking their own sweet time doing god knows how many transactions in front of you, you are just stuck there. Well, that car was two cars in front of me. Luckily the guy in the car just in front of me happened to have a bag of chips with him. He was busily snacking away, while I just sat and steamed. At least the snacker was good enough to LICK off the chip grease from his FINGERS before putting his grimy paws all over the key pad. Yuck-a-doo. I pushed the buttons with my knuckles.