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March 2024 by Katy W
The staff was incredible. Laura helped me find a nice pair of glasses and I had a very bad day and terrible experience where I bought (Walmart because I do not have a lot of money, and now received a refund from) gasses that got scratched. they replaced the glasses but then cleaned them and they scratched again, so then I got a refund and drove right to Lens Crafters, and Laura comforted me and made me laugh. From on on I will not go anywhere else.2024 (a year later) I still give Lens Crafters FIVE stars.Dr. Simpson was very kind and funny. He explained everything to me, several times, to ensure I understood my eye health and change in my prescription. He was also very kind when I became upset that I am at the age where I need bifocals. The entire staff at this Lens Crafters is ALWAYS kind to me. I thank you all for your kindness, patience and for being very helpful.
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March 2024 by Pastor Jim Wolford
Great customer service. Quality products. Coupons & discounts helped a lot
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March 2024 by Jen Willy
Great service, helped me pick frames that work for my face.
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March 2024 by James Leone
Kevin and his team in the Crossgates store were extremely helpful. Best in the region
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March 2024 by Alexis Bleau
Ny is the best here! She absolutely amazing. The woman manager that works there is phenomenal as well!
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March 2024 by Alicia Bender
We enjoyed our time picking out frames, of which there was a wide selection of options that worked for both my partner and I though I feel we can be picky. The exams were effortlessly easy and everyone helping was very pleasant and helpful. We will be back in the future to pick out new frames together.
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March 2024 by Sue Willoughby
We had A Great Experience!! And the staff are very Friendlecand helpful!!
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March 2024 by Thayalan Kulasingam
Veronica was very helpful to show options and select best value for our prescription glasses
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March 2024 by Alyanna Rodriguez
Nye, she’s the best! She made sure our visit was fun and unforgettable. And Doctor Liang Ge was very hands on too and made sure everything is in place, the BEST! Anita, is very friendly too.
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March 2024 by Gretchen Almeida
Everyone was so nice and friendly. Nye especially was very kind and welcoming and she handled my appointment really well and had a bright bubbly personality.
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March 2024 by RTK
I had an "emergency" with daughter's sun glasses. Veronica at Lens Crafters saved the day and got my daughter's shades up and running in no time. Thank you Veronica, you rocked it!
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March 2024 by Ashley Zimmerman
Who knew buying glasses could be so fun! Every employee I encountered today was so friendly and personable. Gabrielle knew the ins and outs of my insurance and helped me utilize all my benefits. She was so knowledgeable and thorough in making sure everything lined up. I have already told several people about her amazing customer service today!
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March 2024 by Tom Templeton
Kevin and Gabrielle were top-notch in terms of customer service. 11/10 would recommend.
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February 2024 by James Hobbs
Good service, very friendly and got my glasses fast. Good good of people and fun to joke with. #teamveronica
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February 2024 by ciara griffin
Great service by whole team and especially Gabriella. Everyone was really helpful and very efficient!
