Lids offers a variety of hats and friendly, knowledgeable staff. Customers appreciate the helpful employees who assist with custom designs and match hats to outfits. The store has a good selection of hats, and the new manager provides excellent service, even offering deals like BOGO to encourage purchases. However, some customers had a less positive experience, finding staff distracted or not attentive, and expressing a wish for more choices, such as jerseys, similar to other locations. Overall, the store is known for its friendly service and quality hats, but customer experiences can vary.
Staff was friendly and helpful throughout my visit.
March 2025
Went in for a custom Hat and was helped by a friendly and courteous employee. They assisted in designing the font and size and the hat came out looking great. Highly recommended this location.
June 2024
Nick is a real nice change of pace from the usual employees at lids. He made the experience so much more pleasant.
