-
January 2024 by Amanda Lynn
The staff is always friendly and kind! The store was neat and clean, and so was the bathroom. My favorite Michael's location❤️
-
November 2023 by Arie D.
a man named Taylor and woman named Sophia helped me extremely well, i set up a credit card and they were extremely helpful.
-
October 2023 by Christina Giordano
I always find what I need and usually a few things more.
-
October 2023 by Angie
I love going to the craft store but this one always seems to have an issue. Almost every time I go here the staff is rude or seems inconvenienced by my presence. I have been stared at multiple times as if I were going to “steal”. It is frustrating to be an artist and feel judged or belittled whenever I go to this Micheal’s. Please do better.
-
October 2023 by Loread
Great place to get stuff for crafts. They have a decent bead collection and a massive selection of yarn. The staff is always nice.
-
June 2023 by Francis Gluchowski
I took my developmentally disabled sister to Michael's at Crossgates Commons, Colonie, NY today. She lives in a nursing home and I take her out once a week for lunch, shopping or whatever she chooses. She wanted to buy art supplies today because she makes pictures and artifacts to give to her siblings and great neices and nephews for special occasions. The cashier, Teauna, couldn't have been nicer in directing my sister to the appropriate aisles for her shopping. As we were checking out, Teauna, noticed that my sis purchased a buy one get two free items promotion that she failed to notice. So my sister went to get the "free" item she was entitled to. Teauna is a valuable member of your staff, and I want to give her credit for representing Michael's in the best possible way. She was engaged and patient with us--simply a delight. I've not singled out an employee this way in my 75 years on earth. So I want you to know how impressed I was with her service. Sincerely, Francis J Gluchowski
-
May 2023 by Danielle Rolfe
Always a nice place to walk around and browse for house items, crafts. Great picture frame selection.
-
April 2023 by Jahnavi Pathapati
This store is amazing if you wanna get creative side of you. They have a lot of craft items
-
March 2023 by Rhonda Farley
Stopped in to pick-up an item I had ordered online. After ordering the item was available for pick-up within 24 hours.Also, with going into Michael's I wandered the store and picked up some other items. This store always has what I need and more.
-
February 2023 by Alyssa Messina
Store was neat, associates were friendly, and sales were fantastic!
-
December 2022 by Heather Corbett
A family member of mine visited this store this afternoon and had an awful experience. While they were cashing out, one of the store employees (Emily) began yelling at her to make sure she put her basket away. The store employee (Emily) stated it very rudely 3 times in a row, before they were even finished cashing out. The employee was very rude, and very far from customer friendly. Then, when my family member friend to report the incident, she spoke with the “manager” Julie. While speaking with the “manager” Julie, my family member heard giggles in the background, and that same employee (Emily) whispering “I didn’t even do that”. The staff seem very unprofessional, which is not the first time I’ve heard this. I have directed this matter to both the regional district manager, as well as corporate. However, I wanted to forewarn anyone to steer clear of this store - as their staff are very rude!
-
November 2022 by Audrey Yetto
Love this store and the staff are always really friendly and helpful
-
October 2022 by Anjali Rawat
Was ok store.Expensive things but good thing is you will find almost everything for art and craft
-
August 2022 by Bev Helmes
Great place to get your craft needs
-
August 2022 by Cesar Fournier
Great, diverse, accommodating heck of I didn't already have a good job I'd work there if only to buy all the stuff lol. Great for diy people everywhere from beginner to advanced, great products and selections and the staff is super helpful. Go on in, that project won't start itself, that hobby won't pick itself up and that dream won't appear on canvas until you take that first step.. but the canvas and paint, the pom poms, the glitter, the popsicle sticks and whatever else it takes lol make it come true!