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November 2023 by Ryan Sharpe
Great experience with National almost every time! The only thing I don't understand is losing my rental rewards status on Jan 1 after only signing up 6 months ago. I would be getting Executive status or higher, and all of the benefits that go along with this, if this was an actual year (based on when I signed up vs your calendar year). I would suggest changing this policy. Not sure why I have to start from scratch and wait another 8-12 months to reach executive status when I will be only 2 rentals away next week after 6-7 months, and then lose this and start over again on Jan 1, 2024. Loyalty is not being rewarded in this scenario which may cause me to look at other options.
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November 2023 by Tony Schnurr
What I like best about National is that it always fast and hassle free. Even though they did not have the ability to have an Emerald aisle at the Albany airport, the personal attention was perfect!
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November 2023 by mary hendry
I love renting from National. They have the nicest, cleanest cars to rent. Their staff is always helpful and knowledgeable about the area. For instance, if I'm going south, will I have tolls? When you're not from an area, you don't want someone behind the counter to say, "I don't know." This has never happened to me at National.
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November 2023 by Tom Massey
The car was OK but the inside windshield was nasty - I had to pull over & clean it after leaving the airport.It was business travel and only used for one day. Upon returning I reported the situation and the agent gave me a free upgrade the next time I’m there.I give him an A for effort but since I only make it once a year to this location the upgrade offer was kind gesture but won’t be used. The car was D- so I settled in the middle on the 3 star rating
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October 2023 by Joe Beaudette
National Car rental made the experience of renting a car both easy and efficient. There was virtually no waiting time, the staff was helpful not only in getting paper work done but showing me the ins and outs of the particular car I was renting; a valuable add on when you are driving a make of car you have not driven before. The whole experience with National added to my ability to relax and enjoy my vacation.
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October 2023 by Morgan Gray (CaptMorganNU)
Website was easy. Counter rental was easy. The car was in great condition. Return was easy.Inability to email me a receipt is absolutely inexcusable!! It’s 2023, not 1993. Get with the times!!
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September 2023 by Carol Valdez
Wow, the National associates could not have been nicer and more helpful. Everything about the process was seamless. They even helped carry one of my bags into the terminal when a cart was unavailable. Appreciate the exceptional service!
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September 2023 by Sandra Dominguez
I arrived to Albany airport and vehicles were not available. Dan the manager was outside explaining to customers his team was working hard on getting cars cleaned and provided to customers in line promptly. The situation was handled nicely. We were provided with water while in line. With all the delays happening lately this was handled nicely. I enjoy using National because under normal circumstances you walk in and select your vehicle promptly.
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August 2023 by Van Chatraw
Picking up the car was about as good as it gets. The agent was pleasant and continually engaged getting cars assigned to customers. The wait was very reasonable. The car was great and functioned without any issues. Returning the car was simple, efficient, and expeditious. I highly recommend National at Albany International in NY.
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August 2023 by frank galka
The car was new and up to date and clean and ran very well. It met all of our needs and expectations.The check in representative, Josh, was efficient and extremely kind and we were on our way with no delay and the cost was perfect for out budget. Thank you so Much!
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August 2023 by Yucheng Shao
Excellent customer service and staffs that work at the airport! There is a crack on the front windshield found on my rental car. Called customer service and they told me to switch vehicle when I'm available. The whole process went smoothly. The staffs and manager on site helped me switch to another vehicle within 10 minutes.
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August 2023 by Tom Ryan
We had an awesome experience with National Car Rental at the Albany NY Airport. The staff were exemplary, the car we rented (2022 Nissan Rogue - 4,000 miles) was in perfect condition and the entire experience was incredible. We will definitely consider using National next time we rent a car.
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August 2023 by Peter Donaghy
I'm local to the Capitol Region and use this branch for all my regional work travel needs. They are fantastic. Best cars, always clean, and with a full tank. Customer service is also great.
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August 2023 by Florencia Luchini Baxter
National customer services continues to amaze me. We had some unfortunate and frustrating change in plans due to flight cancellations. National was so accommodating and helpful, making our reservation changes easy and stress free. Will always choose National over any other car rental!!!
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July 2023 by David Tanksley
Does this location really close at 11:30 PM during the Saratoga meet? I have a scheduled flight that doesn't land until 12:45 AM and no one is going to be there to rent a car from? If not, I guess I will have find another company!