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August 2024 by Firstname Lastname
Amazing time shopping there. A lady with black hair helped me purchase some jeans for my son. She was very friendly and the transaction was quite fast. She was very patient with me having card issues as well.
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August 2024 by Kayla Grippe
I drove out to Albany to find some new jeans. While shopping alone, I experienced uncertainty regarding suitable options. Fortunately, a female employee with extremely long hair and glasses provided exceptional assistance. She adeptly explained the latest trends and presented various garments that she believed would flatter my appearance. Her assistance was truly commendable and enhanced my shopping experience.
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August 2024 by Christy Bulaga
Imagine being 30+ year old manager and screaming at children. Embarrassingly unprofessional and very rude. I’d skip the store and shop online. If you do go don’t expect anything less of being verbally abused the second you walk in or ask for a fitting room.
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June 2024 by shea straus
The female worker with the long hair is insanely rude. If you have that bad of an attitude and hate your job that much then quit. Nobody is holding you on chains to work there.
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June 2024 by Kaila M
went to pacsun today was very upset with the way i was treated. The lady in the red dress was yelling at customers and telling them to get out because they forgot to count their teams. She also screamed at me and my friend because we both had 7 items. I understand and respect store policy but there is no need to scream at customers who are just trying to shop. If she had been more nice about it I wouldn’t feel so attacked.
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April 2024 by sierra myers
Went to return a pair of shorts that I had bought a week before. When I got home with them I had realized there was a hole and as I went to explain this to her the worker immediately told me she could do nothing to help. Very rude and was treated like I’m incompetent.
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November 2023 by Camilla Sepulveda
Logan was so helpful and welcoming and went above and beyond to help me find what i needed and provided a wonderful shopping experience :)
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October 2023 by Tessa Latham
Love this store and the staff are always so helpful and sweet! Logan went out of her way tonight to make this 4 hour trip even better and I’m grateful. We will be back!
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September 2023 by Carly OBrien
Piece of advice for old blonde lady with glasses I recommend you give your paying customers more respect and courtesy. Had a rude interaction with her trying to return a product I bought online. Didn’t greet me in a nice manor. Proceeded to have an issue that I didn’t return it in the 30 day time period, there’s no pacsun store near where I live hence the reason I ordered the product which didn’t fit me. Asks for my card and Id then proceeds to tell me she can’t return my money to my card and can only give me store credit. Which isn’t a problem I said okay and she replied with your only getting 20$ back do you want the store credit ? Asked me this twice. Obviously if I’m here to return something I’m going to want something in return for the product I bought let’s use context clues. Also stated that her giving me store credit for what I purchased was something the store didn’t do after 30 days and next time she wouldn’t do the return for me even though I had the receipt. Even after I told her there’s no pacsun near where I live because I don’t live in Albany. When searching up pacsuns policies this obviously isn’t true and her giving me store credit wasn’t doing me a favor, just doing her job with a bad attitude. Wasn’t an extremely out of hand situation but I came in with no issues and a positive attitude and left feeling disrespected. Won’t be shopping at that pacsun again if she is working.
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August 2023 by Ashley Aponte
Lots of jeans but I recommend shopping online there's more
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July 2023 by A K
Rude employees. I literally apologized in advanced if I was in the way of an employee carrying a bin, and they literally walked up in front of me expecting me to move when it was totally unnecessary and they easily could have went around me just to be rude and feel something I guess.Considering I’m not a mind reader, I didn’t know which way they were going to begin with, so can’t get out of the way when I don’t know which way you are going.It’s like she purposely walked in front of me just to be rude
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June 2023 by Aedits15
I get in the store and walk to the back. I have a stack of clothes in my hands, one of the workers has the audacity to come up to me and tell me the fitting rooms are closed bc they are short staffed. Meanwhile there are 3 of them “working”, and complaining about the job. They were not paying any attention to the job, and were talking about things that had nothing to do with the job instead of helping customers. One of them told me that the fitting rooms were closed because the people working the fitting rooms were stressed and they needed a break. There is no way this job is that hard that you are so stressed that you can’t give people a dressing room. If people are that stressed about the job then maybe they should quit because them not working at all isn’t helping the company. Worst experience by far and I’ve had many at this establishment. Very disappointed every time I enter the store, and I still can’t believe how rude these people were to paying customers.
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June 2023 by Suhana
Ridiculously rude employees, one of them with dark hair got mad at my friend for no reason. Also none of the girls were focused on their work and took forever to check us out.
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March 2023 by Jenna Jones
One of the workers was so rude. The tags on a shirt I picked was missing and she asked me to grab a similar shirt and I told her I took the last one because she didn’t tell me why she needed the similar shirt (to ring up mine without the tag) and I also didn’t know what she meant. She proceeded to roll her eyes and had her coworker grab it and looked at my sister as if to sympathize for me not knowing what she meant. She got annoyed so easily and doesn’t know how to manage customers. Overall, not a good experience and she made us feel really weird and uncomfortable.
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March 2022 by Sammy Namorato
hello, i’m very hurt by how i was treated in the cross gates pacsun. i was in there and i went to checked out and the worker must of been hurt by my presence. she was giving attitude, like fix yourself, i’m shopping so you have a roof over your head. stay humbled.
