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June 2023 by Google user
Customer service is top tier! Great prices and they have beautiful pieces. I'm Jamaican and when I'm on vacation that's my go to place for jewelry....... even to just look.
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January 2022 by Cory Billings
Went to the one at crossgates next to American Eagle. The staff person we dealt with was excellent. She made my 5 year old daughter feel comfortable and relaxed. She was very knowledgeable. Overall a great experience.
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December 2021 by Nicole G.
If I could leave ZERO stars I would!! Crossgates Mall HORRIBLE service! Went there to buy just a simple gold chain, stood there ignored for about 10 minutes! I watched her brush her hair, take some bites of her lunch while she was "assisting" another customer, but from what I gathered while waiting they were close friends. Never even acknowledged us standing there, was hoping for at least "I'll be right with you" but that would have meant she had to stop chewing her food to talk to me. We walked away furious, went to another kiosk and bought the same chain with excellent customer service!
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December 2021 by Josh Billings
Went to the one at crossgates next to American Eagle. The staff person we dealt with was excellent. She made my 5 year old daughter feel comfortable and relaxed. She was very knowledgeable. Overall a great experience.
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December 2021 by Hayley Kavalla
My husband and I took our son and daughter to get their ears pierced together and were so, so happy with the entire experience. The employees were friendly and helpful and the woman who did the piercings, Kim was absolutely amazing. She is kind, funny and kept the mood fun. She made my kids (and us) very comfortable and talked them through every step and the piercings were perfect! I am so glad we read the reviews and went with this Piercing Pagoda because this was a great experience that we will not forget. We will be recommending them to everyone!
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December 2021 by Lin Mor
Went to this Pagoda kiosk(by Dave \u0026 Busters) and after waiting a few mins was greeted by one of the 4 girls working. I showed one of the girls my email from Banter about early access to the BOGO deal for card holders just to verify that it was correct and she said no. So I read her the email and she responded that it was only for people who are newly applying for the card. She then turned around and asked someone who she claimed was the assistant manager for confirmation and she too said it was only for newly applying members without acknowledging me or the email. So I left and went to the other kiosk(by apple) and they helped me make my purchase and use my coupon. They were so nice. My problem with the first kiosk wasn't that they wouldn't honor my valid coupon. It was that they were not willing to read the email that I was trying to show them that contradicted what they were telling me and their overall unwillingness to help. Very poor customer service. And again I just want to mention the girls at the other kiosk by apple. They were so great from beginning to end.
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October 2021 by Charles Williams
I give this one star because the girls were polite but the company itself overall is horrible they give you a date and then they changed the date stating that it was an estimate when it never stated that it was a testament I paid my money was told it was going to be here at a certain time if not here still sitting in the vault but yet they don't know why it's not moving in their own company then when you try to get answers no one wants to answer you they want to give you the company jargon instead of telling you where your merchandise is and how long it's going to take before you get your merchandise
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October 2019 by Soctra
The person there helping my mom was VERY considerate and kind- haven’t seen genunine and non judgmental employees like that in a while
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June 2019 by Crystal Schachter
Great customer service on an exchange!
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April 2019 by Katie Cash
I have been purchasing things from here for a long while. Perfect employees that even remember what your son's name is! Beautiful jewelry, nice prices, and they're always willing to find a solution to any problem!
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March 2019 by Helen Kaczor
Very professional and thorough with an ear piercing.
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January 2019 by Ray G
These people really tried jacking my phone tonight after charging me to replace something the warranty i already paid for was supposed to cover it... i really cant believe they tried to take my phone!
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January 2018 by MjSal GabGokuLove
Love the prices & nice staff...did my cartilage piercing too....
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November 2017 by Maryjo L.
Had piercings done today....service was great & Eddie did a exceptional job piercing my ears....will be returning again.....& prices are good too ...
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January 2017 by Jeremiah Brock
Not very knowledgeable staff.
