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October 2024 by Sandi Abelson
Store manager provided excellent customer service!!
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September 2024 by Stephanie Muniz
Yanira is the best! I previously had a horrible experience with another Banter and was very discouraged with buying jewelry from this company, but Yanira changed my mind! She met me with a warm smile and welcoming demeanor, and she was very knowledgeable about the jewelry. I absolutely LOVE the earrings she helped pick out. Definitely will be coming back to HER!
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August 2024 by Mem J
If you’re looking to get a piercing don’t go to this location. I went to the kiosk by the Apple Store and American eagle and the lady at the counter was dismissive and very rude. I wanted to get piercings with my sister. She didn’t show us the options until I asked, said their box of options was broken and spoke in a rude manner. I’m 24 and my sister is under 18 but she said the legal guardian or parents needs to be with her for her to get the piercing, which I have never heard of at any location before. She did not have a good attitude and I’m glad I left without getting any piercings from her! The location next to five below was AMAZING. If you want to get a piercing down go there instead!
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April 2024 by VATTIKUTI MADHU SHREYA
Very good service
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March 2024 by Andrea Borecki
I waited til the last min to get a ring. I saw the ring online and when I went to the store ( Crossgates) they had the ring. Online, there was 40% off, in store there was not. ( I didn’t know it was online only) , I tried to Purchase it and do an in-store pick up, but inventory was showing as if the store did not have the ring, even though I was at the store looking right at it. The employee went above and beyond to help me. She spoke to a representative from customer service (I called them to see if they could give me the discount as it was their fault inventory was messed up). She was patient and super kind!! Thank you Amber! Your kindness is greatly appreciated. We need more people like you in the world!
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February 2024 by Erick Rodríguez
Very good attention!
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February 2024 by David W Coon
Terrible customer service. Terrible return policy. Absolutely terrible business
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December 2023 by David Callahan
Bria was great! Very patient and helpful
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December 2023 by Nia Williams
love this place friendly workers nice jewelry and fair prices
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December 2023 by Lloyd
Karen C. & Jackie V. were fantastic to do business with, especially since they had a number of other customers today. My daughter and I got matching permanent bracelets and a number of earings!!
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June 2023 by SHANEQUA BRISCOE
Customer service is top tier! Great prices and they have beautiful pieces. I'm Jamaican and when I'm on vacation that's my go to place for jewelry....... even to just look.
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June 2023 by Google user
Customer service is top tier! Great prices and they have beautiful pieces. I'm Jamaican and when I'm on vacation that's my go to place for jewelry....... even to just look.
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September 2022 by Hayley Kavalla
My husband and I took our son and daughter to get their ears pierced together and were so, so happy with the entire experience. The employees were friendly and helpful and the woman who did the piercings, Kim was absolutely amazing. She is kind, funny and kept the mood fun. She made my kids (and us) very comfortable and talked them through every step and the piercings were perfect! I am so glad we read the reviews and went with this Piercing Pagoda because this was a great experience that we will not forget. We will be recommending them to everyone!
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September 2022 by Cory Billings
Went to the one at crossgates next to American Eagle. The staff person we dealt with was excellent. She made my 5 year old daughter feel comfortable and relaxed. She was very knowledgeable. Overall a great experience.
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September 2022 by Lin Mor
Went to this Pagoda kiosk(by Dave & Busters) and after waiting a few mins was greeted by one of the 4 girls working. I showed one of the girls my email from Banter about early access to the BOGO deal for card holders just to verify that it was correct and she said no. So I read her the email and she responded that it was only for people who are newly applying for the card. She then turned around and asked someone who she claimed was the assistant manager for confirmation and she too said it was only for newly applying members without acknowledging me or the email. So I left and went to the other kiosk(by apple) and they helped me make my purchase and use my coupon. They were so nice. My problem with the first kiosk wasn't that they wouldn't honor my valid coupon. It was that they were not willing to read the email that I was trying to show them that contradicted what they were telling me and their overall unwillingness to help. Very poor customer service.And again I just want to mention the girls at the other kiosk by apple. They were so great from beginning to end.
