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December 2023 by Richard Feld
Great location but one guy behind the counter is condescending and I wonder if it’s because of the cheesy beard that he tries in vain to grow.Work on your sincerity and lack of respect you pencil necked chump.. ?
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December 2023 by Kyle Pero
DO NOT get a membership at this gym!!! This gym will rob you!!!!!! Cost me thousands in fees in the past couple years…. Corporate emailed me saying I wouldn’t be charged during the pandemic until I returned to the gym. Pandemic slowed down and they started charging me again with no warning. If your payment doesn’t go through they will just hammer your bank account by making your bank account bounce more than 5 times per day hitting you with bank fees. And on top of that you CAN NOT CANCEL YOUR MEMBERSHIP unless you cancel the same exact month you joined without a huge fee. This gym will literally rob you.
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December 2023 by kavya kallepu
If there is anything below 1 star I would give that too for the customer service the manager is the very rude guy . He just want to loore people to upgrade to black card without informing terms any conditions . I went to get a white card he said so random stuff and I fell for it and upgraded and he didn’t inform anything about conditions when I went to cancel the membership he made a scene and charged me to cancel my card.Worst experience ever .
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October 2023 by Sudhersanam Kris
Sent 2 certified mails to cancel the membership, but they keep on charging me everymonth, they made the cancellation really hard for the people who moved out of state, if someone is moving out of the home location please cancel the membership before moving. They made the cancellation process hard.
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August 2023 by sparkle1974
no A/C, and not much to move the air around in a crowded, centrally located city gym on a hot day .... really? like, i understand this is a first world problem, but it was absolutely awful in the place. fix the HVAC or invest in some floor fans ... not an unreasonable request.didn't see a water fountain.layout of machines is weird. circuit area is an absolute waste of space.and most importantly (and i will put this nicely), your lazy, condescending staff could use a LOT of training in common sense, critical thinking/problem solving, and how to interact with people, especially when it comes to unintrusive, non-disruptive and legitimate special needs of gym members.long story short, one of your employees created an issue where there was none, and almost made it 10 times worse with their approach.the funny thing was that more serious and distracting issues were completely ignored.i will leave it at that.fix the nonsense.
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August 2023 by Ernest Seabury
The solitude and knowing you can be who you are and going just focused on yourself. The gym is clean, the staff is attentive and the best part is the fact it's like a hidden gem. The equipment I prefer is usually always open whether the elliptical or stationary bikes, and with a set of earphones in you enter your own world and block out everything else.
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July 2023 by Adria Ivkovic
I signed up for a membership about three weeks ago. I come back a week later and the gym is closed for 1.5 weeks. Why was I not informed when I signed up that the gym would be closing??The only notice that the gym would be closed was outside on a poster, we were not informed at all.Then I come back the day after they said it would be open again, and it is once again closed.The gym is a good, but I feel like I am wasting my money. Extremely disappointed.
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July 2023 by Riaz A Khan
Good equipment wise. However, compared to other PF clubs, the hvac is below par. The club is not cool enough. Very difficult during the summer months. Also, there is no water fountain which is surprising. Switched to this club for a change, now waiting for the 90 day window to be over, planning go back to old club immediately.
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July 2023 by mikeydan
Did you forget to send out a notification to your members that you be closed until 7/15?? I get enough garbage messages on my phone from PF, so I know you know how to do it.Hey, it's 7/17. The gym is closed. Again. The poster on the easel outside sez you will re-open at 3pm. You do have my email and you do have my phone number... I know cuz, messages about unimportant stuff... where is the email or text informing members of closure? This IS my home gym... you have me on file as such... -Confused In Albany
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June 2023 by Remie 317
Terrible experience at this location. I tried to cancel my gym membership, but the manager made it impossible to do so despite me canceling on time. I canceled via email, but was instructed to come in person ONLY for that same manager to tell me that my cancellation is “pending” and I would still be charged. I do not recommend planet fitness. I wish I didn’t have to rate them at all.
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June 2023 by Elijah Gelsey
Can't believe a gym doesn't have a water fountain installed...? For an insult they offer bottled for you to purchase. Can't believe it is not offered to clients due the lack of a water fountain being available in a freakin "gym". I guess hydration isn't important in a gym unless it's for profit...SMFH
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June 2023 by M (Confidential)
I love Planet Fitness. It's only $9.99 a month in my area. The YMCA costs $50 per person per month. There are 3 of us in my family and we live in a high cost of living area. If you wait to grab a deal you can pay only $1 to start a membership. Watch out for the annual fees though. Planet Fitness is a place where there's diversity, there's no banging weights or growling. I love the ascent trainer and rowing machine. I like the environment. Everything is cleaned often and you can wipe equipment down with sanitizer before and after using. The women's locker room is great. No scale but they do have a few showers. I bring my own lock and never leave it locked on a locker where I leave. There aren't many outlets for charging your phone so come charged up. The amenities here are by membership type and includes tanning, chair massage, jair services (I think), personal trainer and some classes There's a cardio area with every kind of cardio machine, a weight lifting area, a bench weights area, a 30 minute workout area with a 30 min. timer, weight lifting machines all over, and a separate area for stretching and calisthenics that I think is the personal trainer area sometimes. Staff are friendly, helpful and caring. There's a cooler full of water and energy drinks and even some light snacks. There is a first aid kit that staff keep and a lost and found. My favorite feature by far is the app where you can keep track of exercise you do and it shows you calories burned. You check in with the app, and log your workouts and it keeps track of all your workouts and even gives you simple reports. I liked the app because it also let me keep track of what weight/lbs I had set on each machine so I can decide when I was ready to go up in weight. I loved Planet Fitness! I just don't have a way to get there anymore. Otherwise I'd go 3x a week.
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May 2023 by Samantha W.
One of the male trainers talk extremely loud to the point i can't hear the music in my AirPods! He is so cool but please tell him to lower his volume only because it's really loud.
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May 2023 by Benjamin Weaver
I’d been a member for years and enjoyed the perks of the Black Card, but they have been slowly taking away the benefits that made the membership worth the cost for me. Just this month they got rid of the free haircuts (although their website says they still offer them - they do not!). I’ve heard from others that they also got rid of spray tanning at the Troy location, so they all must be reducing the benefits. So today I cancelled my membership and am going to another gym that offers unlimited spin and fitness classes for roughly the same price. I’d come back if they resumed the services they have gotten rid of!
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May 2023 by Medo Ahmed
I currently moved to Albany, and it was my first time to visit Planet Fitness asking about the plans and to see if im gonna subscribe for a specific membership or not. The front desk lady didn’t offer to walk me through the gym, she was very rude, i asked to workout today to check the gym facilities and pay next time she refused, i told her that supposedly first session for free she said NO. There was very bad customer service and it was very bad experience that i cant recommend to anyone. Terrible place. Unhelpful management.
