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January 2024 by Christopher Cook
Great place friendly guy
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August 2022 by Aelena
We had the misfortune to build during Covid. We are reasonable people, understanding that there are supply chain issues, however, we have yet to receive items that we ordered January 2021 to complete our house! Every time we call for any information on the status…radio silence. We just want an answers. Not a phone call or email is ever returned. I do not recommend working with this company or any of their sales people.We’ve given up on waiting for any answers at this point, but still patiently waiting for the remaining items.
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July 2022 by Gary
I've been doing plumbing and heating since 1975 and Security Supply has always been been my# 1 go to Supply house. Whenever I need parts, they have them or they'll get them for me in a short period of time. They've always been terrific. ☆☆☆☆☆
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March 2022 by Charles Miller
Security supply usually has what I'm looking for. But not this time. I'm looking for a stem for an old one handle faucet that goes on an old cast iron wall hung bathroom sink
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January 2022 by Joshua Bordeaux
Very helpful staff that knows their stuff.
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December 2021 by Andrew Semel-DeFeo
Came in for one item couldn't find it wasn't helped. When I finally asked their answer was put on a mask. Can I just cover? Just put on a mask for me will you!!There were others in there with face coverings so idk. There are lots of places that aren't forcing me so I'll buy from them
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August 2021 by Steven Cotch
We wanted to purchase 5 hybrid water heaters for our rental property in Schenectady and this company wouldn’t take a credit card! They wanted a bank check only! I never heard of such a ridiculous demand! I would not recommend this company!!!
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July 2021 by John Caplis
This where the pros go for their stuff, for the rest of us, we can get some great advice the big stores can't deliver.
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July 2021 by Michael Mackesey
Informed & pleasant staff good selection to choose from
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June 2021 by Anthony Cerone
Great counter staff. All the plumbing and heating supplies you need.
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May 2021 by Tim Wolfe
I found the A.O.Smith natural gas water heater here at this location for my current home. I tried other retailers but they either were out of stock or didn't carry A.O.Smith.My buddy in my work office pointed me to this company to get an A.O.Smith water heater as a replacement heater for my previous home several years ago, which I was happy to get installed, with good results.
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November 2020 by Imam Faisal
These guys refuse to stand behind their products. My plumber bought a zone control, which was bad out of the box. They refused to return it or even exchange it.Stay away from their horrible products.
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November 2020 by G
I've dealt with Security twice. Once by choice and once without realizing it.The first time was several years back when renovating a bathroom. They were all yes's and very helpful when purchasing a counter and mirror set for our bathroom, but no one there ever checked the contractors measurements against what they were selling us and the mirrors (separate piece) did not fit. We left them new in the box but they would not accept them back or deal with us, forcing us to deal with another company they sourced them from. We ended up taking a loss and wasting a good deal of time dealing with this other company. Abysmal customer service.In the more recent incident, Security was used by a contractor we employed to source material, unknown to us. Had I know they were considering purchasing from Security I would have forbid it.The shower doors they gave us leaked and it has been over a year of run around, phone calls going unanswered, lack of call backs, excuses, and non-action from Security. Again they are basically trying to pan us off on third party contractors to fix it or referring us to another company. No one there takes responsibility and they have been difficult to deal with again.If it were possible to leave zero stars I would but you have to give a star to post a review. Buyer beware if you shop here.
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December 2019 by Chris V.
The downtown location, experienced counter people who can provide help, and carrying quality product lines are the trifecta for an excellent plumbing supply shop for me. I am there at least once a month during heating season and when i am doing renovations on my rental apartments. I don't buy almost anything from Home Depot or Lowes for heating equipment - their constant push for low prices means they have lower quality parts. At Security they stock the brands that the professionals want to use which are usually not the cheapest, but its what you want. Their business is more focused on experienced heating and plumbing professionals, but they are a decent place for a homeowner to go for a question. I have been to Webb a few times for stuff that Security doesn't have and I have been disappointed each time- it is harder for me to get help there and figure out where stuff is. The Security staff is friendlier.
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October 2019 by A K.
Everything is priced so much higher in the store than online. Get everything online and save yourself the hassle of 25% "restocking" fees which you don't have to deal with online.
