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January 2024 by James Stone
Don’t stay here! Latest reviews are on point. Place is clearly a homeless shelter of some kind. This should be required to be disclosed. Flooded with people who hang out in hallways, kids who use hallway as a playground/ screaming yelling and running around, people hanging outside my window, creepy “security” guards loitering at all hours just outside your room. Extensive Noise goes until well after midnight.I’ve stayed at this hotel off and on since 2018. This use to be a good lower end hotel. Not anymore. This is my last time here. They chose to go the shelter route. Okay. But regular paying guests should go elsewhere.
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January 2024 by Chad Rubin
Place was crawling with Police apon arrival. Wasn’t clean. Bed had no bed bug covers on mattresses. Got it through Price line who forgot to mention the 35$ per room for the free breakfast. Not doing that again.Hasn’t seen an update since Elvis left the building. This one’s a no go.
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January 2024 by Jamieann MabeusGrant
Rude customer service!!! Terrible room service.
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December 2023 by Terrance Ray Trybus
The room was clean and comfortable, it was an older style hotel with recent upgrades. The staff was friendly.
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December 2023 by Tammy Desmarais
If your looking for a hotel to stay at for a night, keep looking....!!!!! Wish we would have looked at things better when we first checked in as we would have refused to stay and found another...Checked in, was not impressed but we thought, just one night... When we came back from shopping these were issues we had: first checked beds for bed bugs and it was good, immigrants and children running around all over the halls, mall cop security sitting in chairs just as loud and rude, room was in need of repair and bathroom was very old and dirty, pool closes at 9 but still at 10 lots of loud banging, bright lights still shing through the blackout curtains cracks, 2-3 yr old running around closed pool area still at 10:30. Called front desk and said it would be taken care of but no.. was not... We pushed chairs in front of the doors...About 12 it settled down only for loud banging to start again a few hours later, then the mall cops began yelling at each other about 5:15am..... we were up and out by 7am.
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December 2023 by Kate Borecelli
SureStay in Colonie is housing the boatloads of migrants there were shipped to upstate New York. Why are there so many young MEN? Where is all the women and children that are supposed to be in danger from their home countries? This place is housing extremely violent guys who lean up against your room window at night as if this is some sort of free range frat house. This place is a disaster. Violence & fighting all hours of the night. Filthy conditions. I’m disgusted my friend had to stay here while visiting the area. I had to come pick her up because she didn’t feel safe to sleep here any longer. I guess she had a reason to be worried, we turned on the news shortly after leaving and a guy who is staying at SureStay ROBBED a nearby store at GUNPOINT. Make no mistake, the men who have overloaded this hotel are not safe to be around.
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November 2023 by Alvin Zagiel
Friendly quiet place. Not sure stay changed to name to albany
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November 2023 by Joseph Mitchell
Definitely gonna stay here again. Only thing was I had to call the front desk three times for extra towels because the ones in the room were kinda small.
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November 2023 by Debbie Wyrembeck
So there were security guards at all of the side doors. I didn't see any questionable people. I felt safe.The sheer curtains were shredded. The black out curtains were dirty. The fridge was clean and cold. No blankets on the bed. I turned the heat up and brought my own blanket. The bolts coming up from the side of the toilet were about 4 inches long. What a terrible thing if a kid fell on them. The caulking next to the tub was kind of nasty. The drain in the tub was coming apart. There was hot water. The towels were small, thin, rough and cheap. The breakfast was a joke. Cold cereal, packets of oatmeal, tiny store bought stale muffins. Thank God Starbucks is just down the street. I looked at the pool. It was small but it appeared to be clean. It's enclosed. I was gone most days Sightseeing etc..
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October 2023 by Edward Tucker
not a best western, not a best anything.carpets were looking new, nice lobby.defective tv, sprinkler head decoration?, noisy doors. toilet tank cover did not match the tank. note the diy repair. see pics
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October 2023 by Radycal Media
Scary, lots of security, drugged out staff and noise.
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September 2023 by Marina Moon
First off, this hotel is NOT SAFE for women or children. I stayed here overnight and I was scared for my safety as a single woman. There are bands/gangs of men all over and they are very loud/creepy. The entire hotel wreaks of weed. People were fighting, slamming doors, yelling in the halls, etc. Luckily I had my dog with me to help me feel safe. However my dog wouldn’t stop growling due to all the noise. My dog was scared too, and she never growls/gets scared. When I called (after 10 pm mind you) to file a noise complaint and state my concerns, the person I was on the phone with hung up on me. Many things in my room were dirty/ needed maintenance. The location is the only nice thing about it since it is close to the freeways and easy to get to. But overall this was a scary, horrible experience. I’ve traveled across this country and I have never once been scared like this.
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September 2023 by Carolyn J. Rose, Author
The price was good, but our room was sorely in need of a thorough cleaning. Thick dust behind the nightstands and under the bed, bathroom grout in need of scrubbing. I expected more from a BW.
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September 2023 by Icarius D.
Expect high viable presence of security personnel making guests feel on-guard in defense uncomfortable. Defective TV Remote control also reported & affirmed by several guests. Standards & expectations fall short & below that of this of other BW hotels we regularly stayed. Decided to to drive an extra 15 miles at another BW to avoid another unpleasant sleepless stay over at BW Sure Stay!
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September 2023 by Marie&Phill Travel612vlog
Well the place is okay I just wonder from most of the hotels we stayed at there were no guards except for this one here. Our room is okay it’s clean, Ac is working good just the bathroom the shower it’s seems like need maintenance I was afraid I’m gonna break it.The breakfast is okay waffles, sandwiches, cereals and coffee. Over all we all have a good night slept after a long drive.