U-Haul Truck Sales Super Center of Albany offers a wide selection of trucks, including 10', 14', 17', 24', and 26' box trucks, along with one-year-old pickups and cargo vans. Customers appreciate the availability of vehicles even without reservations, making for a smooth rental process. Online reservations and check-in options help reduce wait times. Staff members are generally helpful; for example, one employee quickly provided a needed trailer hitch plug, even after a long wait. Another worker named Muhammad received praise for his assistance. However, some experiences were less positive, with some staff unsure of rental procedures and an instance of overcharging that was only corrected upon return. Overall, the center provides helpful service and a good selection of vehicles, though some improvements in staff knowledge and communication could enhance the customer experience.
Smooth service and they had what I needed on hand without a reservation. Just fyi...make a reservation next time . Thanks.
April 2023
Very smooth transaction. I went online to reserve the vehicle I needed as well as the time needed. After booking an option was sent via text to see if I'd like to check in and enter information prior to getting the vehicle to cut back on the wait time.
April 2023
The whole staff are excellent. Can't say enough. Thank you!!
