-
February 2024 by Doc Doc
Dior equipment was fine obtaining equipment was a bit lengthy but more to my point was my concern is that the vehicle smelled very heavily of tobacco smoke
-
October 2023 by Matthew Lecke
Jason was literally the absolute best! He took a stressful situation and simplified it in a snap. Thanks so much!! Really appreciate it
-
September 2023 by Shelly L.
The manager Jason was a great help. He went above and beyond to get our trailer ready for travel. He was kind polite knowledgeable couldn't ask for a better person to represent your company. Would definitely recommend him. Thank you
-
July 2023 by Billy Dardanelli
Originally I had rented from the Colonie location. I was about an hour late picking up my vehicle, when I called to let them know I was running late they told me that they had rented the truck to somebody else. U-Haul put me in quite a bind, considering I was supposed to leave for vacation the next day, and I was towing a camper. I was basically told on the phone by the Colonie store that there was nothing that they could do. The lady working informed me that a sometimes even if you’re 15 min late and it’s a busy day they will cancel your rental and give it to somebody else. I received no phone call or email prior to the cancellation. Luckily the western Ave store had a pickup truck. I know good help is hard to find but the Colonie store left me out to dry.
-
July 2023 by Dario Quinsac
Had a very pleasant and professional rental experience. Staff and General Manager provided a seamless experience both during repair of pig tail connect and the full rental process both pick-upand dropoff. Moving my capital district uhaul truck rental needs to this location.
-
July 2023 by Kate Dean-Williams
Markai thank you! I appreciate your wonderful customer service. You relieved so much potential stress with your kindness, patience, and professionalism.
-
May 2023 by Andrew Flood
Very quick and easy process! Much preferred going inside and having representatives take care of everything, rather than through the mobile app.
-
November 2022 by Wyatt Wesner
In and out really quick. Appreciate the great service on a Monday!
-
September 2022 by Matthew Narolewski
Nick and staff are amazing at this location. Everything was prompt and ready for me use when I arrived. I drive extra miles to this location because of the experience I have recieved from nick multiple times. Keep up the great job! Much appreciated you saved my move and my sanity!
-
August 2022 by Jude K.
Stepped in today to get a hitch installation on my car. They’re nice and helpful. I went in earlier than my appointment and they just helped me get it done. I didn’t have any idea about the hitch. Once they knew what l wanted they stopped me from paying for what l really didn’t need and already paid upfront. They refunded it back through my credit card. Walked out with the job done and saved some money. Totally recommended
-
May 2022 by Kevin Harrington
Jason (owner) was great! Checked me in, got the trailer hooked up, checked a minor light glitch, answered a couple of questions, recommended a part for my hitch & had me on my way in no time. When I brought the trailer back, the employee (I didn't get his name) was already unhooking the trailer before I saw him, I was good to go in moments.
-
April 2022 by SomeGuy I.
Awesome service! Nick and the team installed a hitch on my SUV. When I got home I realized that my racks didn't fit in the hitch. I called Nick the next day. It was Saturday. Last day of the month. A VERY busy day for UHaul. Nick said "cmon down let's take a look". Turns out there was a manufacturer's defect. They swapped it out on the spot and I was out of there in 30 mins. This is my 4th uhaul hitch. I never had an issue before,but knowing that they'll take care of you if there is one feels great.
-
March 2022 by Kaylee La Spisa
Jason made our first trailer experience with our Subaru SUPER easy! Very charismatic, knowledgeable and easy to chat with! Helped us out big time with setting up our hitch. Jason was excellent at anticipating issues and was ready to handle them when they came up, very very helpful and forthcoming. Thank you for making our first trailer (and U-Haul) experience a great one!Very relaxed environment inside, they have everything you would need for trailering and moving (more than you'd expect), all seem like super chill guys. If I still lived in the area I'd swing by with some Christmas cookies for yall. 5/5
-
March 2022 by Kaitlin K
This has been a great experience each time I've gone. I went to purchase boxes for moving and returned a few times to exchange/purchase different ones. Each time Jason P. and Dave were polite, friendly, and helpful. They also helped me get the boxes to and from my car which was much appreciated! Excellent customer service and kindness which is rare. Thank you both!
-
January 2021 by Wayne Gage
Brought my 2011 Mini Cooper S in to have my trailer wiring harness problem diagnosed. The right rear directional was not working. The tech tested the four way connector and told me it was the module and that I needed to replace it. He then attempted to sell me a new module and installation. Luckily for me they did not have a module and were unable to source one. The problem was properly diagnosed as incorrect connection to the specific wire for the directional. Will never seek advise from them again. Dodged an expensive bullit.
