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March 2024 by Bryan Sherman
They overfilled my truck with oil a couple weeks ago… big repair bill heading my way. Thanks for that
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March 2024 by Temp ID
Professional service very courteous. The manger know how to treat customers even when very busy.My props to Anthony Walters and Tommy inspection technician.
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March 2024 by Palace SmokeShop
always system for inspection off
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February 2024 by Ck CrazyKen
Going to keep it short and simple. No sound or anything before I went in for an oil change. Everything done, drove out and started hearing thump on my passenger tire. Drive for 10-20 second more until I got out and found out there was a big nail in the tire. I know for a fact I got it right in the shop because I drove all day no thump but as soon as I got out the shop I started hearing it. Just keep the place a little cleaner so other customers won’t have to deal with it like me pleas.
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December 2023 by Alysia Plaza
First time here and had an incredible experience! My brake lights were suddenly out so I called ahead to make sure they had the bulbs in stock (corporate customer service was very helpful).. They don't take appointments so I was nervous I would be waiting for hours or it would cost a ton, but it was a breeze from the moment I drove up!.. They greeted me outside, directed me to the correct door and were replacing the lights within 2 minutes. I never had to leave my car. The total cost was extremely reasonable and exactly what they quoted me when I called ahead (under $40 TOTAL for two lights). The techs were super nice and very professional. Thank you Tommy and Shawn! You saved me a lot stress during the holidays.
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December 2023 by Shardae McClean
Love bringing old Betsy here for oil changes, quick and reasonably priced. The techs are always pleasant and don’t mind answering questions. Best part is you can always find a discount code online.
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December 2023 by Luis Servellon
I got an oil change for my wife’s car three weeks ago. Last week the check engine light came on and subsequently the car started to leak oil. We took it to the mechanic to get it checked and the problem was a loose oil filter that wasn’t tightened well enough by the people at Valvoline. The car engine was almost completely out of oil which could have damaged it permanently. I had to pay the mechanic to get the oil redone. When I went back to Valvoline they told me they will refund me the money for the oil change but not for the repair because their policy is that you have to bring the car to them first to check it. They refuse to acknowledge their mistake and keep making excuses that maybe it wasn’t their mistake even though I have a receipt stating that it was a loose filter from the previous oil change. How does it make sense that I bring back the car to them as if I knew automatically when the check engine light came on that it was a loose oil filter ?
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November 2023 by Katie Caselles
The workers are always so nice. Always a joyful experience!Service: Oil change
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October 2023 by K B
They need to check that the names of their customers match what they have in their computer. I received an emailed invoice with my name, address and phone number on it, for a car I no longer own and haven’t owned for over two years. Which means they never took the new owner’s information and just kept mine in the system and gave out my personal information to the new owner on this invoice.
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August 2023 by Kevin Jones
Slow, over priced, and didn't do my tire rotation. They said come back in the morning.
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August 2023 by D D
Needed my A/C recharged thankfully I had a very helpful young guy go out of his way to help me. He was also honest which I take into consideration when letting anyone near my car. He explained everything so that I understood what he was doing. Overall experience was definitely 5 star ty
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August 2023 by Mateo Carrera
Don't go! They keep getting worse! I went on my 30 min lunch break which is normally fine, but this time it took 2 fkin hours to get me in and out; 30 min of waiting before my car even pulled into the bay. THE WORST PART is after they finished the oil change, they fixed my A/C but didn't included it in the bill or mention a price. I had no idea it was going to be charged afterwards or even how much it was going to be. They surprised me with a $183 charge on top of my $125 oil change. So I unexpectedly spent over $300 for a 2hr "instant" service on my 30 min lunch break. DON'T WASTE YOUR TIME OR MONEY.Services: Air conditioning
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August 2023 by Lakeia Newkirk
Quick and easy. The lead guy was a little something. I can't put my finger on it, but I will choose a different bay if I see him next time.
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August 2023 by Sherlock
Got me right in bay 3, and made sure I was leaving with a perfect oil level since my vehicle has no dipstick.
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July 2023 by Lakeia Madison-Newkirk
Quick and easy. The lead guy was a little something. I can't put my finger on it, but I will choose a different bay if I see him next time.