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January 2024 by Renee Petronella
Employees are rude
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November 2023 by Laura Lynne Ruiz
I was in Albany so of course I stopped by Victoria's Secret in the mall... They also have The Pink Shop across the way...Who doesn't like wonderful lingerie. They have some great pajama sets as well for the holidays gifts. And I got a luscious robe as well
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November 2023 by Marie Marie
Went today to try on some new bras so as I am in the changing rooms it was so uncomfortable because the staff kept knocking on the door asking me questions and I said I’m fine I don’t need help and the same person kept coming back after I said I’m fine like I’m not a child I’m GROWN I don’t need you checking on me every minute like let me shop in peace if I need help I’ll ask never again will be back I was so uncomfortable I didn’t bother buying anything I didn’t want to go back into the changing room to try other sizes clothing’s and be checked on every minute
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September 2023 by Constance Sill
Everyone was kind with a warm atmosphere. The fitting room was warm which is always a plus on a chilly day.
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August 2023 by Mary Flores-Camacho
I only buy my undergarments from Victoria's Secret. Their quality still remains high. The store was well organized. My only critique is that I wish there were more patterns for their high brief panties. I recommend Victoris's Secret.
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August 2023 by T LEA
Staff was friendly at first. Told me to go to the fitting room, told me if I needed help she'd come right over. Then just left me there. Didn't even have eye contact with me bc she knew what she did was rude
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July 2023 by Marco Alexandre Jr.
What is not to love about Vickys. I would love them to incorporate a lil more for men. Maybe I should create that market and my own secret ?
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June 2023 by C3Solo
Shamar the store manager of Victoria's Secret Crossgate Mall in Albany was rude and very unexplanatory in our interaction with him. He came across very standoffish. His attitude needs to be addressed. He definitely needs additional training on how to deal with women. As a manager, he should be an example in customer service. He was the opposite. Megan at the same store was really nice.
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June 2023 by rebdingman
I never thought I could find something that I could wear from here, seeing I am a big girl, but this place definitely impressed.
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June 2023 by Samantha Paul
I got some good items but the selection was so small.
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May 2023 by Mckenna dewitt
I went there recently with a friend to get some body mists and we were met with the best customer service from Shemar! He was absolutely pleasant and respect even before we got up to the counter. He had no problems with checking in the back for other perfumed for us and had great conversation too. All in all I appreciate his professionalism and kindness and I hope everything in his life goes stellar. Please appreciate him as a employee.
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February 2023 by Icekitten4u2love
I planned to shop here but the smell, no one needs so much bad perfume this place sprays you can smell it from100 ft away. I have bad allergies and this was so bad I nearly threw up from being unable to breathe, will stick to online shopping for sure.
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January 2023 by jenn castro
Only thing I can say is that I don't have the greatest customer service history here and my online orders are usually put in wrong and I have to exchange or return
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July 2022 by Layna Anders
During the Semi Annual sale your credit card processor for the Victoria's Secret credit card specifically was down, really bad timing if you ask me. Us customers wait once a year for the sale to come around and come and spend a on of money but unfortunately was unable to do so this year. Big disappointment
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April 2022 by Hannah
I think the girls at PINK are fat-phobic. Need I say more? 0/10 do not recommend this location.
