-
December 2023 by Reese Graham
Terrible service!! Haley Haviken took over a week to help me open a business account. She provided several excuses throughout the process from being short staffed to finishing up other work, being out, and etc. I have been with Bethpage for over 10 years and have never had a problem opening an account. Always same day. This branch is horrible. I have no clue how this branch is still open.
-
November 2023 by Leslie B.
I received an Official bank check payable to my company, issued by the Royal Bank of Canada, Montreal Canada and payable through JP Morgan Chase New York. The check was paid in US Dollars and clearly so stated on the bank check. I took this check to be deposited to my account on the 27th October 2023. The tellers keep insisting that the check is in Canadian Dollars, even though the check clearly stated US Dollars. Further the routing number on the check goes to JP Morgan Chase New York. Very frustrated and disappointed I left the bank, since the tellers are insisting it's Canadian Dollars and will take 6 to 8 weeks for the funds to be available. I returned ti the same bank on November 4, 2023, got the same answers again. I then went to another Bethpage Branch in New Hyde Park, and what do you know, they processed my check, scanned it and deposited the funds into my account. This fiasco occurred at the 1145 Willis Avenue Branch. I would suggest that any banking relationship that deviates from the norm, please go to another bank or branch. For sure I'm changing my accounts and going to where the tellers etc understand the banking rules instead of giving their customers the royal run around.
-
August 2023 by James Zhu
Came here for notary service. Very friendly staff and great community service bank!
-
August 2023 by Frank White
8/2/23 - My experience today with Nicole N. was the smoothest experience I've encountered in quite sometime (over a year). She's a friendly, pleasant & easy going human being that was able to help with any & all of my questions & requests. Extremely patient, very detailed & informative. My mother & I were blessed to have her provide such excellent customer service! We appreciated your efforts & time. Thank you so much!
-
August 2023 by Jacob Zhu
Came here for notary service. Very friendly staff and great community service bank!
-
June 2023 by Haley Haviken
I am a current employee for BFCU. We strive to provide excellent member service to our members and community. We care about what you care about
-
December 2022 by Ghinzü Gg
Came in on a Saturday morning. Nicole was very helpful. Plus this branch is architecturally sound!
-
September 2022 by Steven Richer
Came to reset password or get a new debit card, after seeing teller takes 10 minutes for them to give me a # to call. Waste of time and incompetence.
-
June 2022 by ELI M
Horrible horrible customer service. I needed a letter from them. After few calls and getting hung up or just blind transfered, I finally got a person that supposedly knew her stuff. After spending over an hour on the phone mostly on hold saying I am working on it. She finally said you should get the letter in my in box in max in 2 hours.I didn't receive the letter. So I called back there is NO RECORDS of me even calling. Bunch of useless people work in customer service.
-
June 2021 by Melissa Barberer
I used to go to Mineola until this location came about. All the staff are lovely! I love this credit union because bank cheques are free! My other bank charges for it.
-
February 2021 by N George
Drive thru staff are pleasant
-
December 2020 by Michelle L.
Amazing customer service. When I arrived I was in a panic because my card had many fraudulent charges and it was a lot of money. I spoke with Matt who was great and very informative. He quickly submitted to dispute the charges, gave me a new debit card and made sure I didn't have any other questions or concerns.
-
August 2020 by Laura Canaris Moritz
Seriously one of the poorest run banks. It used to be good. From misapplied loan payments to payments not logged into the system at all yet I have receipts.... And now I’ve tried to purchase an iPad for school etc, and they won’t process my payment even though I confirmed via an automated call that I made the purchase...maybe if a live human had called this wouldn’t be an issue. If my ship date changes because of this delay of not being able to call again until 7:30am tomorrow, I will be livid
-
August 2020 by Meg Bee Dero
Definitely do not recommend BFCU for a mortgage. It has been an awful and stressful experience. Our original loan officer disappeared and we couldn’t get in touch with her for a week after our contract was signed putting us behind on our due dates according to the contract. We called the branch numerous times with no help and didn’t receive a new loan officer until I complained on Facebook. Our loan officer is not responsive, it takes at least a full day some times more (most
-
July 2020 by Humberto Marin
No hay nada que mejorar el servicio al cliente es terriblemente malo, dicen que te regresan la llamada y no lo hacen, mi cuenta fue bloqueada justo en tiempo de pandemia, No me avisaron del bloqueo, No me dijeron quien autorizó el bloqueo, ni porque me bloquearon, No me pidieron pruebas, No me dijeron cuáles fueron los motivos del bloqueo. Después de dos semanas de bloqueo mi cuenta sigue frizada, la ayuda que recibía por el covid 19, no la estoy recibiendo, todas los pagos
