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November 2023 by Colleen Peters
Worst bank ever! Well, right after Citizens!!!No true care. All about PC and culture driven fears. They apparently are even having trouble doing math.
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October 2023 by Stacey Bleyle
Pulling our funds out of this bank tomorrow. It is rediculous how this bank operates. We have 2 accounts. One that we don't use that much , it has most of out money. The 2nd account we keep a low balance. This account is used to pay bills, and for grocery shopping. We a NSF notice and we were charged $200 dollars. They see we have the money in the other account, but would prefer to charge us NSF fee so they can make money.DO NOT USE THIS BANK. Unless you have money to just throw away.
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August 2023 by Benjamin Becker
This has to be the worst bank I’ve ever done business with. The people in charge of overseeing business accounts, are lazy and unqualified. They put little to no time into examining and determining the status of a personal check deposit. I can deposit a $12,000.00 check one day without issues yet come back three days later with a check from the same person for a lesser amount and they will put a hold on it. How can you expect companies to do business like that. Cashing checks shouldn’t be a guessing game. They also will hold checks without getting any approval from the customer and refuse to return the check when you tell them you do not want to deposit it if they are going to put a hold on it. Not to mention everyone that works there always looks absolutely miserable. Fair warning, go somewhere else.
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August 2023 by Karrie Clark
Good, solid bank that has been around for years.
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May 2023 by Danny Motz
Brittany is the best! Helped out so much! Alden location is the best one ! Highly reccomend!!
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May 2022 by Darlene Zygmunt
Exceptional service, very pleasant office workers and tellers at all 3 locations. Love the online access, especially the mobile deposits and money transfers.
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April 2022 by Nick Smith
They took care of me when Venmo wouldn’t after getting scammed. I appreciate it.
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February 2022 by John Smith
Very helpful over the phone and in person.Quite inconsistent when it comes to updating their withdrawals an deposits every week.
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July 2021 by Nick Sacilowski
Oh yeah!!! This place is EGGSELENT. Trust these people with your hard earned money. I'm not joking. Im being 100% serious. Use this bank.
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April 2021 by jianhong jiang
nice and clean bank. The customer service rep is very nice and efficient.
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March 2021 by Easynbreezy
Rude...you get the impression that you are bothering them, and I agree with the person who said managers should be telling the employees to be friendly with customers. I know of two people who have left this bank.
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February 2021 by cup cake
nice customer service
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April 2020 by Eric Hendel
While other banks are denying PPP SBA loans, Alden state Bank’s commercial department was very helpful with assisting me in applying for my business. I will be moving my accounts from that “green flag” bank and look forward to working with Alden even more in the future. Thank you!
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August 2019 by Joe Len
I have confidence in this bank! I've been banking there for 45 years!!!
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July 2019 by Nathan Fix
Banked with Aden my entire life
