-
January 2025 by Kris Kross Applesauce
This review is solely for my postal woman, who has helped make sure my mail gets delivered to the right postal box, after I've moved a few times. She also helped me with getting keys to my mailbox. I appreciate her and all her help!
-
August 2024 by Julie Jackson
I had a package mailed out of this office 2 weeks ago. They told us we could only issue up $100, which we were told later by usps customer service that this is not true. That we could have done priority mail, or priority express and insure for more. The items in the package are valuable and they are doing nothing to help. There has been no change in the status for a week. I tried calling the actual Alden office to speak to a manager about this issue and he would even talk to me, he got on the phone and asked me why I couldn't speak to the person that picked up. I called back, and he said good luck 3 times yelling in my ear and hung up.
Jim should not have a manger job in any business let a lone in the postal office.
I can't believe this is who is handling our mail.
-
February 2024 by Sharon
Very well taken care of.The office staff was excellent in helping ?.We go to the post office ?@ least once a week.People are great.They are very friendly and very helpful ?. Are
-
December 2023 by Marie
Absolutely most ridiculous hours especially around the holidays. Closes at 4:30 when most people work until at least then-makes a lot of sense
-
July 2023 by mika altieri
Twice I was unable to return an item to a seller with the provided return label. I had to go to UPS and pay to have the return label printed because the employee at the Alden office insists on the return label having a QRS code on it. Neither company provides this. I left the first package at UPS to be picked up by USPS, which meant that I didn't get a tracking number. I also had to pay to have the label printed. Today, my husband attempted to return a package, and once again, he was refused. So now, I have to return the package from UPS without a tracking number. Needless to say, I am livid regarding this unnecessary inconvenience. How does the post office manage to deliver other mail without QRS codes? I wasn't born yesterday and whoever is rejecting our packages needs to be set straight.
-
December 2022 by karen Dehn
Nice people always helpful
-
January 2021 by Chris Paluch
Awesome carriers, very helpful and awesome clerks and management!!!!!
-
November 2020 by Shannon Rogers
Woderful customer service
-
August 2020 by Lucia Bennett
One of the best around. Lived on Lancaster, worse service ever,so I would go to Depew,always nice. Now live here and am pleased with this office.
-
July 2020 by Abigail Thorpe
This is my favorite local post office. Everyone is incredibly friendly and helpful, and always willing to instruct on the best way to ship an item.
-
February 2020 by J Mac
Best station in WNY with the best staff of people. Always helpful.
-
December 2019 by Kelly Cavanaugh
I am so thankful to have this post office and their crew in our town. Everyone is so accommodating, welcoming and efficient. They always give fantastic advice on the best way to send something. I can’t say enough things about them, especially Tim. Tim goes above and beyond the call of duty and always has a warm smile and knows his patrons. Thank you USPS for making my holiday shipping a breeze!
-
October 2019 by Michelle Wyckoff
Van driver decided they were no going to deliver my Amazon Prime package on time so they put "unable to access delivery location" as the EXCUSE! There is no gate or chains across my driveway, Attempted delivery was allegedly 10:11 AM, I was outside since 9AM waiting for the delivery and didn't even see or hear the mail van drive by. This post office location is the worst!! When I need something at the post office, I avoid Alden's branch like the plague.
-
September 2019 by Andrew Stewart (DynamicMeme)
Yes, the hours are very inconvenient, but every post office has that issue. The "sorry we missed you" slips are a bit annoying, but I understand the purpose. The guy behind the counter was very friendly and made polite conversation, I'm not much of a talker, but I saw that he was making an effort and I respect that. Good service, but bad hours of service.
-
May 2019 by T L
I had a package being delivered the next day but the tracking number said handed to post office so I called them to try and pick it up myself a day early. They looked up my tracking numbers and had more detail in their system and apparently it was at another office. They gave me the location and I was able to pick up that day and it saved me a day waiting to sign for a package. Great help.
