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June 2023 by Google user
I cannot begin to explain how amazing this place is. As chaotic and busy as they were, they got my dog Sam in right away with suspected kennel cough. The receptionist Chelsea was so understanding, amazing, and so nice and I am so grateful she helped me when nobody else would take Sam in. All the staff were wonderful. Dr Bender was amazing! She was so busy with many patients to care for and still came in with a smile on her face and asked if I had any questions afterwards. She explained everything she was giving Sam and doing to him. She even answered my 8 year old daughters questions and comments. Thank you Dr. Bender and staff for being so amazing, I can only imagine how hectic it can get in there! Highly recommend!
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December 2022 by Alanna Guerard
My three cats have gone here for a year and have consistently continued to be sick and in pain. Even after asking the vet to go further with the treatment and NOT prescribe only Clavamox an eighth time she wouldn’t do anything but that. My cat Ladybug suffers from a skin infection that Thousand Islands vet refused to catch because they didn’t want to look any further than scratching the surface and because of this she almost died on December 1st because her wounds had gotten to a point where she needed surgery- thankfully the East Syracuse vet took on the surgery and did amazing and they offer exceptional care! But it gets worse, after seeing the vet in Syracuse (because it was an emergency visit) Dr.Bender stated she no longer wanted to see me or my cats because of the petty assumption that I slandered her business by telling the emergency vet the truth so my cat could receive life saving care. I am disgusted that some petty drama that she made up means more to her than helping out animals. The staff there is great but the vet IS NOT!
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December 2022 by Kryn Parmer
I went with my friend when she had to take her cat who had a burst abscess. The vet handed her a topical antibiotic ointment and proceeded to tell her to just apply it. This happened 2 more times because the abscess popped 2 more times until my friend had to take her cat to the emergency vet due to a bigger abscess popping that they told her to put just the ointment on. The vet then proceeded to say she never wanted to see my friend or her animals again because she gave accurate medical history which included the topical ointment that was prescribed for the problem the emergency vet had to fix. The vet at thousand island animal hospital is a vet who is burnt out and no longer giving proper care to your family pets. She is rude and just brushes off your concerns. She needs her license taken away and sued and then just maybe she will realize how horrible she is.
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October 2022 by Lisa Wilson
They got my rescued dog in right away for an eye infection and I am so grateful. Dr Bender is amazing.
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October 2022 by Cathleen Campbell
I am very pleased with this veterinary practice. The staff is always accommodating, willing to work with the clients and it has always been easy to contact the office and get appointments. The Veteranarians are very knowledgeable.
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September 2022 by Lee Page
They have been great to us and very compassionate when I had to put my cat down today.
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August 2022 by Rosalie Wahl
We have used the Thousand Island Animal Hospital for many years and have found a loving and caring staff!❤
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July 2022 by Christopher Knapp
Fast friendly, fair pricing. Seems to really care about your pet!
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June 2022 by Jennifer Kindt
We were clients there and when I called with a question rather then giving me a response they said I had to take my dog to the emergency clinic they couldn’t give me an answer. Our dog more then a month after this is still in amazing health and didn’t need medical attention. They just want to waste your money here. Then black list you if you get upset with them. Please if you are a client of Dr Benders don’t give her any attitude cause she will get rid of you too. It’s sad vets here including this 1 are allowed to do this to people who just asked a simple question. Vets should start having their licenses revoked. The last time I was in the clinic the staff acted like they could of cared less about me or my pet same as Dr Bender.
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June 2022 by Bob Chmela
I’m from out of State, vacationing in Alex Bay. Puppy has had on and off diarrhea for weeks. Tried every home remedy without success. Called to get appointment and they are not taking “new patients”. Directed me to an emergency clinic in Syracuse. I don’t want to be a new patient, just some tests or bloodwork to see what the underlying cause might be.Very cold over the phone…. Disappointing at best.Remove “Hospital” from your name, you’re just a Vet Office.Imagine going to a hospital and being turned away because you had never been there before
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October 2021 by Jen Rumphol
We needed to have day boarding for our dog, while visiting the castles. The staff was great and personable. The staff was friendly and genuinely interested in my dogs happiness.The rate was reasonable. We will definitely use this place again when we come back. Thanks for taking care of Beacon!!
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July 2021 by Valerie Kritzer
i love taking my pets there they have a warm personality and been taking care of all my fur babies for 7 yeàrs
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July 2021 by Gary Cushman
Dr. Bender is top notch her dedication inspires her staff. We had a wonderful experience during our emergency needs.We cannot thank them enough.
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July 2021 by George McAloon
We have been bringing our animals to the TI Animal hospital for years. Dr. Bender and her staff have been fantastic. I highly recommend TI Animal Hospital.
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June 2021 by Tori Klock
I love the staff at TI animal hospital!! Dr Carla Bender is the best.
