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February 2024 by Joseph Andrews
Good information very professional. Enjoyed having assistance doing what I don’t enjoy doing by myself.
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February 2024 by Brittany Selbert
Okay so today I went shopping and then putthe groceries in the front seat along with my keys ect (which normally I put it in my jacket pocket when out and about latley). I called AAA from someone's phone, the guy told me someone will come to me within an hour it might be sooner or a little later well Jeramy L came so fast I appreciated that so much! Especially with me needing to get home asap for my tired daughter who was waiting for me. Thanks so much Jeramy for your help!
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February 2024 by Allyson Goff
My Grandson had his first horrible experience with a AAA call on January 15 during the storm we had in lancaster NY.This was his first car, he left the flashing lights on and forgot to turn off. Upon calling AAA it did take 8 hours before they came which is understandable.The AAA had sent for roadside service Transit Auto Detail Located at 1721 Transit rd.in Elma NY.When they arrived they told him they could not start battery (newly purchased w/3yr. Warranty Costing over $200 on November 15th), So they nicely took that out and supposedly replaced with a AAA battery,costing another $240+ no warranty.My Grandson knowing it was brand new requested the battery back, which they inturn said it would be $25 which he did not have.Without the knowledge of my Grandson he was scammed.AAA took no responsibility and the auto detail shop returned no calls.PLEASE BE AWARE OF THESE SCAMS !!!!Allyson Goff, maybe now they will contact me.
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February 2024 by Jim Carlins
Goof place for travel and tour info for planning or booking.
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February 2024 by Jessica Wangler
Iv had two separate very bad experiences with AAA in Buffalo since I moved here. First time I had a flat tire and the tow truck that helped me ripped off my front bumper when we went over a curve - he actually admitted to me after that he messed up hooking my car up but figured it would be fine… while I was riding with him to a tire shop his walkie talkie repeatedly went off with communication from his buddies and the entire time they were talking about women and it was quite explicit. He actually had to tell his guys to shut up since he had me in the car at the moment- he was quite embarrassed.Second instance I had to leave my car on the side of the road due to a power steering issue and they were supposed to come tow it when they had a chance. They didn’t make it for several hours and when they did they attempted to tow it but told me the next day they couldn’t leave it at the address requested because it was not a real address (the address I gave them was to my COMPANY BUSINESS so I am quite sure it is a real address). Long story short they towed back to their place and I had to pay an extra $320 for towing further distance as well as overnight storage!! When I tried to argue they said “oh we called and tried to reach you so it isn’t on us”. That was true but the calls I missed came at 1am in the morning!!! Very dissapointed with AAA here in Buffalo. If I had know all of this would occur I would have just hired a different company and saved myself the hassle of dealing with idiots. On the other hand my parents live In North Carolina and they have never had a problem.
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February 2024 by Don Clark
I attended the Driving Safety Course on Saturday January 6th, 2024, at you Amherst, New York location. Instructor Mr. Victor Morales was excellent. He was very informative, and I learned a lot from him, that I either forgot or didn't know. He keep all of us engaged and his sense of humor made the 6 hours fly by. He used his professional experience, which was detrimental to the learning experience. Please forward to this him, via text, email, etc . I will be back in 3 years, and I hope Victor Morales is the instructor. Thanks Victor for an enlightening experience!awesome experience
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January 2024 by Sheldon Soman
Very helpful staff. Advised me on renewing passport and took official passport photos.
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January 2024 by Waffles
employees are clueless, boycott this business!!!
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December 2023 by Joe D
You guys need to get your drivers at garages in check. You have one guy running around because his mother works in the IT department of AAA, threatening drivers and other businesses that he will have his mother remove them from their AAA contract. Ask the driver at five star why he's threatening drivers that he's going to get them fired through his mother.
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November 2023 by Derek Greene
Zero stars. I called for locksmith service. Was told 45 minutes at most. Okay great I’ll sit here and wait. Hour and a half later I get a call “we’ll be there tommorow” umm??? I literally told woman on the phone I do not want to do this if it’s going to be hours or tommroow due to holiday. She says “oh no 45 minutes at most” now I’ve missed my family dinner on thanksgiving.
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October 2023 by Theresa Donnelly
For a weekend call on a rainy day, Anthony was patient, kind, and exact when I needed my car battery replaced. I can’t thank him and AAA enough for the absolutely quick and seamless service — it’s no wonder why my family has been members for decades.
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October 2023 by Ken Stobnicki
Took the defensive driving course at AAA. The instructor did a great job of keeping everyone interested and the 6 hrs went quick. Great job!
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October 2023 by Ike Percio
Gives me a piece of mind knowing this building has AAA as the tenant. I am grateful we have this service in our area of upstate
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September 2023 by Ronald Zaprzal
Bill Collins was my driver evaluation instructor. He was very knowledgeable, and promoted a very good experience during my driving session. Highly recommend AAA.
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September 2023 by Jessie Mcnevin
Horrible customer service. Talked over you and refused to give reference number for call or conformation of policy canceled and refund issued. Everyone needs to double check that their policy isn't automatically set on auto renew.
