The AT&T Store in Amherst is highly praised for its exceptional customer service and knowledgeable staff. Customers have reported positive experiences with employees like Brooke and Matt, noting their patience and ability to answer questions efficiently. Many have received assistance with upgrades and new device purchases, often walking away with great deals. The store offers a variety of phones, tablets, smartwatches, and connected devices, as well as flexible prepaid phone plans and unlimited data options. The manager, Victoria, is also recognized for her customer service orientation, contributing to a welcoming atmosphere. Overall, this AT&T location is recommended for anyone seeking assistance with their technology needs or looking for new mobile devices.
received two phones under one order from AT&T and billed to different person under family plan. Very confused!! The store staff have been helpful especially Gerald and the mgr Jeremy! Overall bad experience with AT&T order process but good store experience even though we had to spend almost two hours there.
June 2024
Went for two upgrades, employee Brooke was very knowledgeable and patient. We had a lot of questions and all were answered well and efficiently. Incredible service, will be coming back to this store.
May 2024
Very helpful and knowledgeable.. Brooke was so patient with me as I am truly technically challenged. If I need anything I will definitely ask for Brooke
