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February 2024 by S
I have worked with Bassett Furniture for years now and they have helped me redesign my living room, dining room, kitchen and most recently my family room. For this project, Jordan Kelley came out to my house, put together scaled version of my room layout and helped me select the furniture and fabrics based on my input. I have always been impressed with the quality of the furniture and the excellent customer service of the entire team at Bassett. My furniture was recently delivered and I am so pleased with the transformation of my room. A big thank you to Jordan and also Megan, the store manager, for their guidance, follow up and beautiful design ideas!
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February 2024 by Brandon Chase
We went into Bassett and found an amazing selection of options to furnish our living room. Our salesperson was knowledgeable and kind. The product came in great condition and we’ve had years of enjoyment with it. We ran into an issue with a protection plan and called Bassett. Megan, the GM, was amazing and is taking care of me. I’m in customer service and have been my whole life and this is how I would treat my customers. Thank you for doing an amazing job!
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December 2023 by alan elia
Great service from Jordan in house to the excellent delivery guys. Would recommend.
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December 2023 by Dawn None
consumer beware. if you purchase a floor model or clearance sale item the sales staff will not tell you there is no warranty. When you call for service then they will tell you there is no warranty or service on the item and you signed the contract. The pieces there are very expensive so watch your money. Had we known we would have never spent thousands of dollars there. A simple adjustment could have solved the problem, instead a consumer that planned on furnishing their whole house will now shop else ware. Goodbye for ever Bassett.
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December 2023 by Tom Colarusso
I worked with Jordan at Bassett Furniture to upgrade my living room. He was kind, attentive, and full of creativity and knowledge. I would happily recommend Jordan for your next design project. I ended up going with a couch, 2 chairs, rug and coffee table. It really elevates the room and everything is so comfortable and well built. Thanks again!
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December 2023 by Sheridan Yaeger
My fiancé and I have never purchased a couch before and we searched many different furniture stores before buying. We had a specific size limitation based on our home and we couldn't find anything in the area that would fit this specification. We finally went to Bassett and we had the best experience. We visited the store multiple times and Megan was amazing to work with. She was very knowledgeable and helpful when it came to finding the perfect couch for us and our home. She was able to find a couch that fit the size we needed while also matching the vision I had in my mind design wise. We picked out the most perfect fabric all thanks to Megan and the delivery / set up service was great. We couldn't be more happy with the purchase and the couch makes all the difference in our new home!
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June 2023 by Brandon C.
All this company cares about is getting your money. There's no service after the sale. I bought a protection plan for $800 and it's worth nothing. No one calls you back. I had to go into the store and get the store manager involved. And even after that, I got an email and then it just fizzled off. No follow up. Terrible customer service!
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May 2023 by Vicki Rounds
Overpriced junk!! I purchased a custom sofa and two recliners, paid over $8000. I thought I was purchasing quality furniture, but I did not. My furniture is less than a year old and looks as if it were 10 years old or older. I have strings hanging from my recliners, and the fabric is pilling so bad that I have to constantly use my lint remover as recommended by the service technician, to remove the pilling. My sofa has a stain due to a spill on the cushion and was cleaned up immediately per the manufacturer instructions. The furniture was supposed to be treated to protect the fabric from staining so easily. I called customer service many times regarding many issues and my overall disappointment with my furniture but they never fully fix the issues. Instead of replacing the sofa cushion cover, they want to charge me more money to replace. I think for the money I paid for it should be covered and replaced free of charge, but instead I will have to spend more money out of my pocket. This was my first and my last purchase from Bassett furniture!
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March 2023 by Kenneth Bieber
I have never been in a Bassett furniture store in my life. From the moment I first walked into the store, I fell in love with the quality and style of the furniture. Every piece of furniture that I sat on felt solid and very comfortable. When I first spoke with Jordan, I knew right away that he could help us with our living room design needs. I have been to many other furniture stores in my lifetime and never felt so comfortable and confident with not only the quality of furniture, but also the quality of help I would be getting from Bassett. I set an appointment for my wife and I to meet with Jordan to get design ideas and in no time at all, we had our style, fabric and design figured out. Delivery was seamless and high quality as well. Our only question after looking over our new living room was, "Why didn't we go to Bassett a long time ago?" Thank you Jordan and to the Bassett team, we will be back in the near future for other furniture needs!
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March 2023 by Vicky Hennessey
Jordan was the designer we worked with through the whole process. He not only helped with choice of furniture and fabrics but came to our house and came up with different options for placement. He kept in touch through the delivery (which was very professional) to ensure our satisfaction. We would definitely go back to Basset for future needs and recommend them! Having a designer from the beginning was excellent!
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February 2023 by Morgan Lewer
We have nothing but good things to say about Bassett. From the time that we purchased our furniture, Jordan was very helpful, and helped us to figure out the best pieces for us, also while being very laid back and never pressuring us to purchase anything. We had a phenomenal experience with our delivery as well. We are loving our new furniture and look forward to going back in the future!
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January 2023 by lisa pollinger
I would give zero star if it was an option. They lost me as a customer for life, as I will not purchase anything from this company again. I’ve had nothing but issues with my sofa. It was initially taken care of, then the same issue reoccurred with no help. The warranty company they use is awful. They try to find any way possible to work around the policy and not provide assistance. I regret my purchase and hope others read this.
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December 2022 by Betsy White
I recently purchased two Maris recliner chairs through Jordan at Bassett. I had custom ordered the fabric. The chairs are beautiful and look fabulous in my living room. It was a great experience all around.
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October 2022 by Andrea D.
Horrible customer service we bought the sectional Moby couch with the expensive, USELESS extra warranty! Run for the hills, the furniture looks nice but the material is garbage! We received our couch in April 2022 and by June 2022 it was already pilling horribly. I can't even believe the amount of money we spent on this couch and they could careless. Just horrible they should be ashamed to be considered a high end furniture company bc they don't back it at all. I want to return this couch and have it re upholstered as to be expected by Bassett.
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October 2022 by Lindsay
Heather was most patient with us throughout the entire process. We never felt pressured to make quick decisions. Her expertise in fabrics, cushion styles, and selections made our experience enjoyable. Our living room furniture fits like a glove- making family time even more special. Thank you!