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April 2024 by Erase One
Clean, no bugs, soft beds, front desk always manned, free laundry, one ice machine, full size frig, dish tv, wifi only worked with updated devices, no breakfast, safe area, loaner small appliances/games/books, mediocre showers and heating system in some rooms, dishwasher/dishes/pots and pans provided, bills accurate, off season rates @$95, i would return
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March 2024 by Erika Zielinski
The staff here is top notch. They are always friendly and helpful. The rooms are clean and guiet. We stay here whenever we are in town.
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March 2024 by Yolanda Magee
Rooms: Very clean
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March 2024 by Ron Keeney
Modern, clean rooms, and very comfortable beds. Quiet location.Rooms: Modern, clean rooms, and very comfortable beds. Quiet location.
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March 2024 by Jennifer Washil
We’ve used this hotel for years when traveling to visit family from PA. This was first stay we had issues with the cleanliness of our room. We were informed the hotel is dealing with large staff turnover, we were saddened to hear of some staff departures. We are hoping this isn’t the beginning of a downward trend. We want to continue using this hotel as our go to place. I was impressed with the new Manager, Cynthia, she was helpful and professional.
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March 2024 by Allison Ince
Has to be the worse hotel experience I ever had. Upon entering the room and doing an initial walkthrough we noticed the bathtub was stained and dirty. And the bed sheet was put on backwards and the armoire had greasy finger prints all over it. We decided to see if someone could come and clean the room properly and was told they were short-staffed. We needed a bed with 2 rooms but because the Buffalo Bills had a game they were no other vacant rooms besides a 1 bed room with a pull out couch. We requested linens for the pull out couch and was informed by hotel staff there were no clean linens ??♀️ it was overall just a horrendous experience, I would never stay here again.
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February 2024 by Branda Kala
WOW! My first time staying here today. I stayed at all brand name hotels around UB for the last two years, and this is the best (most spacious, cleanist, functional, modern, etc.) hotel by far. I am kicking myself for not staying here for the last two years.
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January 2024 by Rachel Saito
Best hotel we've stayed at in years! Definitely would recommend!!Rooms: Spacious, very clean, and comfortable!Nearby activities: Lots to do in the area! Shopping, restaurants and family activities.Safety: We felt very safe and secure.
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December 2023 by Neha M
Nice hotel. Clean rooms. No breakfast served but there is a kitchen.
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November 2023 by Ike Percio
I work for AAA, everytime I have to come out from Syracuse to Buffalo, for work or even for my own pleasure, I always recommend this hotel. It's clean, staff is friendly and do not tolerate loud and obnoxious guests. I have stayed here on multiple occasions and have always had a great experience. It's not a 5 star hotel but clean, affordable, convenient and updated enough to where, in my mind, it qualifies as such.
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September 2023 by Herb Kim
Even though I'm an IHG Diamond member, this was my first time at a Candlewood and we thought it was superb. Our experience with the Front Desk and the hotel staff was excellent. Friendly and professional; we couldn't ask for anything more and far better than many of the higher end IHG properties we have stayed at including Voco or Crowne Plaza.Be warned though they are currently doing some refurb so please keep that in mind. Not sure when it completes. It was no issue for us though.Thank you for your hospitality!
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August 2023 by WH N.
Staffs were friendly. General Manager Jackie Lewis was very helpful and knowable. She answered every question I had. The suite was spacious and clean. I love the large windows, complete kitchen, big dinner table, comfy sofa and bed. Location is great. Driving to shopping malls and restaurants took only a few minutes. Also it is right next to UB. I already booked my next visit in Candlewood.
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August 2023 by Ravi
We had a very pleasant experience here. The receptionist was very accommodating. They did not have a room with two queen beds as per our reservation but then she gave us two rooms with a queen bed each. Despite on a holiday long weekend, they were able to accommodate our extended checkout as we had kids with us.
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June 2023 by A Cost
The overall location was convenient because it’s close to the highways and it’s plenty nice restaurants to eat at in the area. The room was nice the queen size bed was just really small! On our last few days at the hotel we notice an Asian couple seating in the front with their shoes off and their feet on the table that was pretty ghetto and made the rating go down because why are they allowing people to do that ? That’s not their home it’s a hotel lol .. other then that it was a good stay !Side note they need better signs it can be a bit confusing if you’ve never visited and the receptionist wasn’t much help with directions
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June 2023 by Wanika martin
I would stay here every time. It has no pool but that is fine. The front desk staff is exceptional.
