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November 2023 by Ashley DiFrancesco
Horrible experience was looking to switch banks. They would not offer me an over the phone meeting to let me know what products and services they offered. The lady answering the phone was extremely rude and rushed me off the phone.
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October 2023 by Jason
Probably the worst bank on the planet don't waste your time here it'll take you 25 minutes to cash a check
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September 2023 by Steven
This place was a joke. What kind of bank has multiple employees standing at the door asking for the details of your visit? THEN I was told there’s only 1 banker and I would have to wait an hour to simply have an approved loan document faxed.
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August 2023 by Victoria Schaller
Worst banking experience I have ever had. Gross mismanagement and lack of communication to customers. If zero stars was a possibility I would give it. Phone assistance was even worse which I didn’t think was possible. Basically stole 3.5K from me for a month and did nothing to help. A distinct lack of compassion and capability to perform the most basic banking functions, quite frankly disgusted. Mary did her best the third time I had to go to the branch but the incompetence of previous visits made it impossible for her.
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August 2023 by elaine chen
I will rate 0 if there is one. The manager is confusing. Never followed what she had been told to the customer three times. The person who answered the phone never returned my call for an appointment time.
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April 2023 by Alex Cuevas
This has undoubtedly been one of the most frustrating banking experiences of my career. Despite living over an hour away, I made the journey to this branch of Chase bank with my one-year-old child in tow. Unfortunately, upon arrival, I was greeted warmly but then left to wait without anyone even bothering to review the paperwork outlining my needs. Despite being told that it would only take five minutes to meet with a business banker, I found myself waiting for over twenty minutes before inquiring about an update. To my dismay, I was told that the agent was still working with another customer, leaving me to wait even longer.The situation was made even more aggravating since we recently chose Chase Bank and opened a new account for our business and had opened it in San Diego. I had been advised that I could go to any Chase Bank in the country to be added as a signatory with my paper work- a process that should have taken only five minutes with my ID. However, upon arrival at this particular branch, it was clear that the staff were entirely clueless about the process despite the paperwork stating it clearly. After waiting for an hour, the only banker who ended up trying to help informed me that the business banker had another appointment and that the best they could do was to set up another appointment for me. This was his response to me after speaking to the manager and explaining the situation. So my gripe is with that manager and the untrained staff at this location.Needless to say, I am absolutely livid at this point, and I will not be forgetting this poor customer service experience anytime soon. It is important for you to understand that this experience will undoubtedly have an impact on my perception of the Chase Bank brand going forward.
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February 2023 by Steve K
I drove 20 minutes out here because the Lancaster location isn't open yet, the drive up atm would not accept my cash deposit no matter what i tried. The bills were reasonably pristine and not damaged, i had to park and go in. Pretty frustrating experience.
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February 2023 by EPL L
Best bank!! always customer 1st
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January 2023 by Mel Gloss
What a beautiful bank, very clean and well maintained. The teller Delilah was courteous, kind, efficient, and friendly. A gentleman held the door for us as he greeted us and direct us where to go. Top tier banking experience!
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January 2023 by Monica Elniskey
Great Bank! The staff is lovely and understanding. Everyone works together efficiently. The Manager is amazing and remembers everyone’s names, she is a true gem ! Delilah and Darren are also amazing people and I’m glad to have everyone in the branch as part of my business success!
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January 2023 by Jay Glows
Best customer service. Tellers were friendly and helpful.
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January 2023 by Sal Sal
Super friendly, professional, and quick.
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December 2022 by Logan Schwartz
Zaid and Ange were very helpful and patient when dealing with a difficult transaction. Can’t thank them enough for their patience and diligence.
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December 2022 by R G
Excited to see this. Moved back to Buffalo two years ago from CT/NY area and still have my Chase account.
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December 2022 by AJR
Went to complete some transactions at branch which they weren't able to complete. Manager promised to find solution and contact us. 48 hrs and counting with no call.
