Famous Footwear offers a mixed shopping experience for customers looking for shoes. Reviewers appreciate the great selection of shoes and competitive prices, especially for kids' footwear. However, some customers express disappointment with the store's organization, wishing that men's and women's shoes were grouped together rather than staggered throughout the store. Customer service varies, with some staff providing excellent assistance, especially during busy seasons like back-to-school. One associate manager received praise for his leadership and ability to manage chaos, helping parents navigate their shoe choices while maintaining a light-hearted atmosphere. On the other hand, some customers reported feeling unwelcome when staff became less attentive upon realizing budget constraints. While some shoppers found good deals, others felt that the prices were high, particularly for children's shoes, and noted a lack of variety in the selection. Although there are positive comments about finding decent shoes at reasonable prices, several reviewers felt the store's clearance section could offer better discounts. Overall, Famous Footwear provides a decent selection, but customers may need to manage their expectations regarding variety and pricing.
Always have just the right shoes for any upcoming occasion.
October 2025
I received really good Customer service here from a cashier named Michelle. She kindly helped me size my foot. She was busy when I asked, but she had told me she would be with me when she was finished cashing out. I like how she acknowledged my request and assisted me in a timely fashion.
March 2025
The employee was so kind and polite. She was so helpful finding me a pair of sneakers that would fit my brace. Thank you so much.
