H&R Block tax professionals are knowledgeable and can handle various tax needs to maximize refunds. Clients can set up appointments at local tax preparation offices or work with tax consultants from home. The company prioritizes the well-being of its communities by deep cleaning offices, disinfecting high-touch areas, and practicing social distancing. Clients can also use the Digital Drop-Off service to work with tax professionals remotely. Reviewers have had positive experiences with the tax preparers, who were described as reassuring, adamant in addressing issues, warm, patient, and friendly. Clients feel they receive thorough explanations and excellent service, leading them to refer friends and family and continue using H&R Block's services year after year.