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July 2023 by Sean Piazza
Shannon with Rolex is the best - helped bring a watch of great sentimental value back to life, and is a walking, talking encyclopedia on all-things-Rolex. It’s awesome. When the watch was fixed but needed a new link (outgrew everything in COVID!) Gary was helpful and the order was lightning fast. Overall, Reeds Jenss provides a special, expert experience that respects how special the piece is to you.
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July 2023 by Google user
Shannon with Rolex is the best - helped bring a watch of great sentimental value back to life, and is a walking, talking encyclopedia on all-things-Rolex. It’s awesome. When the watch was fixed but needed a new link (outgrew everything in COVID!) Gary was helpful and the order was lightning fast. Overall, Reeds Jenss provides a special, expert experience that respects how special the piece is to you.
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March 2023 by Chris L.
Myself and my family have been purchasing from Reeds Jewelers in Victor NY for many years now. I happened to visit their Amherst store and had the pleasure of meeting a professional and very knowledgeable associate by the name of Gabriele. I was looking at watches and Gabriele educated and guided me into exactly what I thought I was looking for and I made the purchase. His follow up was impeccable during and after the sale. I recommend Reeds and Gabriele highly and look forward to many more purchases in the future!
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September 2022 by Robert D.
Ashley and Gabe at Reeds and Jenns are both a pleasure to work with, very knowledgeable and personable, I stopped in a few times to look at watches and was new to the scene and they were very patient with me and helped me make an informed decision- Ashley was amazing with follow up- she kept in contact with me through out my time waiting for my desired piece to come in- and was very quick to reach out and let me know that the day arrived! Awesome staff, great people, you aren't just a number there. There aren't many places you can go to nowadays where if you stop in somewhere and don't buy something- they still remember your name when you come in the next time and that speaks volumes of people that are staffed at this store! I could not be more pleased and excited with my experience at Reeds and Jenns- the entire process was fantastic start to finish- I will be going to Reeds And Jenns for all of my jewelry and time piece needs in the future- big thank you to Ashley for helping me out with this process- you are fantastic
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July 2022 by Adam Z.
This store is fantastic! I would highly recommend asking for Gabriel when looking for anything here. He was extremely friendly and helpful. Found me exactly what I was looking for! Can't wait to shop here again. Thanks again Gabriel!
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February 2022 by Jason L.
Just bought a nice watch for my wife recently at Reeds Amherst location. Ashley had been helpful throughout the process and provided awesome customer service. I'll be coming back to them for my next watch too.
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February 2022 by Bernie A.
I have been looking for a difficult to find watch for a quite some time. Ashley and Ari went WAY above and beyond and found me exactly what I was looking for. They have forever earned my loyalty. If your in the market for either a great watch or beautiful jewelry. Look no further! These two are absolutely the very very best. If I could give 10 stars I would. Do yourself a favor and stop by Reeds..ask for Ashley or Ari.
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May 2020 by Amy F.
I visited Reeds back in January for some pieces of Pandora jewelry. At first I had a wonderful woman who's name I didn't catch. Then she got called away and asked Gabe to finish taking care of me. I have never been treated with less respect. I assume because I was only spending a couple hundred $s and not a couple thousand $s. He never made eye contact with me. He was always looking around the store - for what I'm not sure. Any conversation or question I asked he would give me a one word answer and give me a look like I was an idiot for asking. I thought so many times of walking out of the store but his rudeness had nothing to do with the jewelry I wanted. However, months later and I still think about it and wish I would have said something right then. It just makes me feel better to write this and if one person avoids having to deal with Gabe, it is worth it.
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October 2019 by David B.
I can't recommend this store and 2 of its sales associates (Ali and Ashley) highly enough. They helped my fiance design an engagement ring last winter. They respected the budget (came in $5 under budget!) and we never felt any sales pressure. They gave my fiance really good advice and she is thrilled with the final product. If you are going to Reed's for an engagement ring you should really seek one of these 2 associates out. We went to Bomi first but didn't get nearly the personalized attention and expert advice we got at Reed's. The store itself is also nice. It is clean and they have a great selection of jewelry/watches. I have never had to wait more than a few minutes to get the attention of a sales associate.
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January 2019 by Chris C.
Shopping for an engagement ring is quite a daunting task, especially since most guys haven't gone in to a jewelry store alone to shop for something as expensive as an engagement ring. I did extensive research on my own before setting foot in the first jewelry store. After going to 5 stores I started to get discoursed especially as the proposal date was getting closer, 7 months away turned into to 4 months in no time. I decided to give Reeds Jenss a shot and it was the last jewelry store I stepped in to. I was greeted by Shannon H and after 5 minutes felt very comfortable. Shannon knew when I told her what I was looking for, I wasn't just looking for a diamond and setting. I described a couple different settings and she knew that a custom setting was what I needed. Usually custom means a premium above the settings in the display case, but that was actually not the case to my surprise. I was able to see every step throughout the process of creating my setting and then the final product. When it came to the diamonds they were second to none, the quality was just impeccable. I thought the couple jewelry stores back home (Saratoga) were going to have amazing quality which to my surprise was not the case. I even looked at the online options (since you know todays day and age) but I found out that even if you know the specs you want you still need to physically see the diamonds in person. Reeds again blew me away and came priced close to all online sites while also showing me the cleanest, clearest & highest quality diamond (with and without the microscope) that I had seen from all of the stores. Ultimately, I felt like I was at home with friends when I was in Reeds and Shannon was able to answer my hundreds of questions (unlike some experiences you may have). She was just as excited for my proposal and couldn't wait to hear about it once we returned from our trip. Everything went smoothly and my now fiancée couldn't believe everything after I told her. Reeds is by far the best jewelry store, I would highly recommend especially when it comes to your engagement. Don't let the size of Reeds fool you, its not a big box store. Simply a perfect experience!
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January 2019 by Jean Y.
This has got to be the worst place ever. I purchased a ring from here on Dec. 10th. Deciding I wasn't happy with it I returned it on Dec 18th. Today is Jan 14th and I have yet to get my refund back. I contacted the bank that it was financed through and they informed me it was because of the store not the bank and suggested I contact the store manager. I did that 2 days ago and have yet to hear from him. Not only that, but I had to make the payment to the bank anyway to avoid finance charges. Never in my life have I encountered a return policy as poor as this! Never a recommendation for here!!
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December 2018 by Matt Saul
Ali was a pleasure to work with. I've known him for years through the business. He goes above and beyond to make sure you're happy. I will never shop anywhere else. Highly recommend reeds for your Rolex and jewelery needs.
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December 2018 by Miranda P.
Just had a horrible experience here at Reeds. I brought my new to me Rolex in to have links taken out. The woman takes the watch and promptly tells me that "I can't size a Rolex if it's not real." Excuse me? I bought it from one of, if not the leading site for new and pre-owned Rolex's. So that was issue number one. Then she insults me by telling me that my watch is "certainly not new, and is a number of years old." I will never take any of my Rolex's here again. The condescending attitude from this woman was enough to steer me away for good.
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October 2018 by Sarah S.
My (at the time) boyfriend went to Reeds Jenss to purchase his first gift to me in our relationship. He's a bit of a stereotypical guy when it comes to buying jewelry, but I give him credit for choosing a reputable store. He worked with a salesperson to find an item he liked. This is the part where it gets tricky. She didn't ask him anything about me. I am almost 6 feet tall and a size 12. She sold him the shortest gold rope choker in the store. I visited a couple of days later and inquired on what I could do to make the necklace suit my frame. She suggested having three links added to extend the length of the necklace, which cost me over $100 and barely helped. It was also clear that she was visibly frustrated with me for asking to have the item adjusted. I have worn it once, and it has been sitting in a box in my closet ever since. Everything the store carries is great quality, but if you're looking for guidance, this may not be the place. When it was time for the engagement ring, he went elsewhere.
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September 2017 by Timmy G.
My folks purchased a watch from Reeds as a wedding present, and while their taste is impeccable, the watch was very similar to a watch that I already own. After speaking with Elida from Reeds, she was more than happy to coordinate an exchange for a different watch. Even though I live outside of NY, she was extremely accommodating and the entire transaction went smooth as silk. I even got my watch (a special order) earlier than anticipated. I am very happy with this watch and it commemorates such a special occasion, every time I wear it, I think of the happiest day of my life! I cannot recommend working with Elida and Reeds' staff enough! Thank you!
