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January 2024 by Klyde Bynum
This branch, their entire team, is always so helpful. Make banking enjoyable. Did a financial wellness and learned a lot. Thanks!
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September 2021 by taro Tsjulmoto
The "leaders" and management of this place leave a lot to be desired. Very difficult to do business with. Even when I went to close my account, I was getting pushback on getting my own money out! I can't speak for other Key branches but this one by far is the worst
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May 2021 by Najib Tanha
The worst Keybank branch ever.They froze my account, I went to Hopkins road branch, no one gave me a proper answer, I was told to call the 800 number, I called the 800 number and they told me that you have to go back to the branch in person because the manager restricted your account, I went back to the bank next day but they didn’t take any responsibility, I had to go back and forth for 3 days and the last day the manager asked for my phone number but never called me back to resolve my issue, the manager of this branch is in favor of her own friends and people who she knows, as a business owner I regret doing business with them and do not suggest anyone else to work with them either.
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May 2021 by Scott Krevat
I am not happy about the reduced drive through hours. As a business owner the drive thru should be open past 5 at least days a week. It closes at 4 most days. Also the service is very slow, I think the same people work inside and drive thru. I have been the only car in line and wait over 20 minutes for a simple transaction.
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April 2020 by Shaun Ryan
This is a terrible bank that engages in deceit and misleading information. Will not own up to their own errors. Take your money and your business somewhere else that will look out for the customer.
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March 2020 by Shaun Ryan
This is a terrible bank that engages in deceit and misleading customers. Take your money somewhere else.
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November 2019 by Wiley Manz
Mason’s house of Business was better
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September 2019 by A Pove
Great bank - best experience I've had at one. The people at this branch are especially wonderful , helpful, and pleasant.
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April 2019 by Eric Zillioux
I used to go to this branch all the time. Since the staff change when they merged with First Niagara the customer service is terrible.... Rather rude, and feel like they are Inconvenienced that I even walked in the door.
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January 2018 by Danielle Howe
Friendly, fast service, even close to closing time! Didn't experience a long line.
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February 2017 by Darrell Kramer
"For the past few week there has been confusion between Skip the Dishes, my bank and myself. This all steams from my initial account information I submitted for payments recieved. For some strange reason, the name of some online tech support that I've dealt with in the past mysteriously appeared on my W-9 form and an account I never use. Sadly, after contacting the Cleveland, Ohio-based bank I recently began using via phone and in-person visits to my local branch location,
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November 2016 by Karl D. Fiebelkorn
I called online a week ago about issues with the online access. After many calls and many representatives they told me they would call me back on Friday. Never did. I called the online twice today to ask about loans. Kept on hold each time 20 minutes, finally hung up. Called the branch at Hopkins/Klein. All officers busy, Melissa said someone would call back, no one did. Frustrating.
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June 2013 by Lisa Forbes-Smith
Superfast and friendly tellers