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February 2022 by John Haslam Sr
Tremendous experince. Danele & Danny were wonderful, helpful, courteous store representaives, they walked me through the process of buying and framing several large and important certificates and commissions.
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February 2022 by Anthony Giunta
Excellent customer service today. I needed some model spray paint and found an associate right away, she was very kind and helpful. I would give 5 ☆ if the model car selection was a little larger.
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February 2022 by Lenore S
Great selection. Was offered help and received valuable information. Prices always a little steep, but you'll always find what you're looking for. That equals convenience for me.Went looking for Cricut tools/materials they have a very large and confusing selection (confusing on my part I'm new to this)
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February 2022 by Brian Murden
Associate was super helpful. Dropped what he was doing too run around the store for me so I could get what I needed from the back for my wife for her bday. Sucks that cricut doesn't allow any store, military or employee discounts. But I can't hold that against the store.
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January 2022 by Aleks
Went in and explained I can’t wear a mask due to my medical condition so I distance myself, only to be told by staff they don’t care about peoples medical conditions and to leave the store. I have been loyal customer for over 14 years. They will never get another dime of my money!!!!!
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January 2022 by Chris L
This store will be involved in a lawsuit! Before I could put my mask on, I was attacked and screamed at by the manager and employee, as we walked through the doors, we were followed and criticized in an extreme loud tone with offensive language. Completely embarrassed we decide to leave and the manager followed us swearing and yelling at us. Absolutely disgusting feeling while we just started our Christmas shopping. They will never get another dime of my money!!!!
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November 2021 by Krys Ale
customer service is something to be questioned for sure. there is no follow-up, no confirmation emails, and trying to return something purchased online is a nightmare. I've never bought anything online from them before and I will not ever again
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November 2021 by Marcia Lussier
I waited in line for quite some time to return an item. There was a guy on the register, and a girl standing behind him just kind of standing around. The line was getting kind of long, I feel that she could have gone to another register but she didn't. It seems that they were both confused on how to ring up my refund. It took far too long to process it. No apologies for how long everything took.
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October 2021 by Chris Kivi
I needed custom matting and a frame for a uniquely sized photograph. Within 30 minutes I have what I wanted and left a very happy customer. The associates here really take their time and understanding your needs so they can provide the best quality service and product.
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October 2021 by CJ Gingermints
Alot of the beads I came in for were out of stock. Store is a good size, well organized, not too big. Staff was helpful. Good location right behind Trader Joe's.
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June 2021 by Gina Barnett
Love the wide variety of hobbie items offered here and the variety of different brands for high demand items like Vinyl yarn epoxy and other crafts
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June 2020 by Jill Marie
Every time,there has literally not been a single time since ‘the new Michaels’ in the Trader Joe’s plaza opened there has not been a problem.Their staff is rude,argumentative,the store always looks like chaos,you can’t find a thing and I don’t know if it’s bc of the new location they got to big for themselves but it’s been horrible experience after horrible experience every time I go there.’Becca’ the Assistant Manager who likes to make her title well known,does everything she can do not help the customer.I used to spend $200-$400 biweekly there and I stopped going bc if staff.I just went today and the experience was the same.Save your money go anywhere else it’s worth it and less headache I assure you.
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March 2020 by robert nagel
Under some sort of redo. Would have expected better deals and a clearer understanding of why the store was not fully functional.
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February 2020 by Tombstone Operations Group
Friendly and awesome staff!
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February 2020 by Danielle Brannan
Hello all. So excited to share that our new store is coming along and will be open on February 21, 2020. Looking forward to seeing all our friends at our new location at 1569 Niagara Falls Blvd behind Trader Joes. On behalf of our entire team i want to take a moment to thank all of our friends/customers for your continued support in making our location an amazing place to be. We look forward to making more memories with you all soon. Thanks again for your loyalty and patience. Your team Michaels #9989
