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November 2023 by R. L.
I’ve been to this location a few times and the “we’re short staffed” response is so common here now that I jokingly say it when I first speak with an employee. While I’ve never had any work here done in less than a few hours to a full day, the work has always been done well.
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November 2023 by Brian Mirand
Manager Chuck and tech Scott found issue with noise in front end where others couldn't. Great job - brake lubricant
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October 2023 by Ryan Paolucci
The guy at the front, “Charles” was extremely rude upon entering. He yelled at me and said he can’t do inspections for 2 of my vehicles as he only has “2 guys working” he was visibly irritated and I asked politely if he can please inspect them… and he said he could do one now, and one later. He initiated an argument with me about it (it was clear he was very stressed and overworked with an horrible attitude.) and then went in the back to talk to the employees. My wife overheard them suspiciously trying to “find things wrong mechanically” with the vehicles. Even though they were perfect. Charles essentially had his employees fail both vehicles for various alleged mechanical issues seemingly because he was upset. I say this because I got second opinions at various places and they couldn’t find the issues that Charles had his employees make up. At several points he screamed at me, aggressively used foul language, and had a cocky, smug smirk on his face the whole time. A couple hours later after our baby’s nap, We took the vehicles to a different inspection location and they both passed NYS inspection with flying colors. This employee was extremely unprofessional and should not be speaking with customers face to face. If this was my business I would’ve fired him immediately or demoted him to work in the garage.
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October 2023 by Thierry Godette
Went there a couple days ago for brakes to see how much it was going to cost me. Had to make an appointment while four employee standing around. No problem, made an appointment and came back. He took the car and returned several minutes later claiming the car is too low to get on the lift. It's a 2005 C6 corvette which is low, however it's a 2005 car they should know what car they can service and cannot. For being a corporated tire chain, I am disapointed with MR Tire, I do know I will not go there for tires with my other car. I am sure this is not the first C6 corvette that pulled up in there shop. My opinion is that if they don't know what car they can or can't service, what else they are feeding you to have your car repair there! They need to have knowledge of their shop!
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October 2023 by Sara Knab
Extremely friendly and fast and fair priced service. Would absolutely recommend and return for future maintenance
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June 2023 by Eben Piazza
They are a young group, but both times i went there they went way over schedule. Like 8 hours for an oil change, granted they said they were short staffed but it is frustrating. Nice kids but i would not recommend.
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May 2023 by Massimiliano G.
I dropped my car this morning at 8:30 am to check on 1 tire for air leak, they told it'll be ready in within 1 hour...2.5 hrs later didn't get a phone call if any kind, I stop by again to check on it and the car was still where I parked it, go in to ask and was told they haven't had a chance yet, reminded him that he told me that it would've been 1 hour...his answer was "sorry man I have other appointments" , I asked how much longer and was told maybe another hour! I just took my car, poor customer...service no communication with there customers. Don't waist your time to bring you cars there they suck!!!
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May 2023 by Ray Ray
I love Mr tires best place in Amherst to go to amazing service and nothing is a arm and a leg all affordable prices
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May 2023 by Michelle C.
Unfortunately I will add to the poor reviews here. I went here today with my 2015 Lincoln MKC for an oil change and my inspection being due. I have been driving my summer car so this car had been sitting for about 3-4 weeks outside. It's been quite rainy so there was some rust on the rotors just from not being driven. They refused to pass it. I specifically asked if I drive it around a little and the rust is gone will it pass the guys says yes but neglects to tell me I can not drive it around because he took my sticker off and there is temp sticker. So I'm being strong armed into buy rotors I don't actually need?? This is a subjective test. These men could have easily said hey you have some rust I could have explained and taken my car for a drive around the block a few times then brought it back. Instead they tried to be scammers do not go here Jose Nunez is not a trust worthy person.
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April 2023 by Jodi S
The absolute worst. I will never go back. I called before I went. I asked how much it would cost for 4 new tires. He asked what size I needed. I didn't know so I just showed up the next day. I walked in and approached the register. There was no pleasantry nor interest from the man at the desk. I asked how much it would be for 4 new tires. He asked for the size. This time I had the info. He looked at his computer and only offered me one set of tires and said $800. He didn't even bothet to tell me what that included. I ended up going up the street to a reputable tire shop. I was extremely pleased with the customer service at the second shop. I have been to Mr Tire many times to service my vehicle, but yesterday was the last. I found another shop that actually acts like they want my business.
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March 2023 by Mike DAVIDSON
Took good care of my daughter when she had her car dropped off for a flat.We got the tire waranty last time we were in there. This is the second time we've used it and we are very satisfied
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March 2023 by Eric Brooks
I am not Kiran your customer email database is corrupted. Not sure why you don't do something about it. Must have incompetent IT dept. Why are you sending out surveys to the wrong emails? Sounds like marketing incompetence as well and a waste of money.
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February 2023 by Raabia H.
I'm here all the time lol , these guys are great! Shoutout Craig for always filling my tires
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January 2023 by Anthony X
They are rubbing people .I DON'T RECOMMEND THOSE PEOPLE MR. TIRE AUTO SERVICEMy daughter went to fix one tire air leakage and it cost me $93.00.They charged her flat repair $14.84 and tire repair one more time $17.86 , Ballance with flat repair $18.78 stem kit $32.98 and and with the taxes went the total little less than a hundred dollars . This is ridiculesprice for one tire air leak repair.!!!!!I DON'T RECOMMEND THOSE PEOPLE TO DO ANY MORE WORK AT MY CARS AND OTHER PEOPLE CARS
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January 2023 by Terry Burns
I always choose mr Tire they get jobs done in a timely manner and up front pricing I like
