Quest Diagnostics West Amherst offers a range of lab testing services, including routine blood and urine tests, drug screens (both DOT and non-DOT), pediatric specialty tests, and glucose tolerance testing. The location now provides COVID-19 antibody testing by appointment, though it is not available to those experiencing COVID-19 symptoms within the last 10 days. Face coverings are required at all times inside the facility. The center is situated in Northwood Medical Park next to Bally’s Fitness, on the first floor. Patients can visit the website for tips on test preparation and to schedule appointments. Many visitors praise the staff for their kindness, knowledge, and professionalism. The phlebotomists are described as caring, gentle, and efficient, with some having memorable qualities like being particularly sweet or understanding of patient needs, especially for those who dislike needles. Walk-in patients often experience quick service, sometimes being called in minutes after arrival, although appointments can be hard to secure without booking weeks in advance. Some reviews note challenges with the check-in process, citing crowded waiting rooms, delays, and issues with kiosk sign-in systems, which can be slow or glitchy. Despite these minor inconveniences, patients appreciate the professionalism of the staff, especially the phlebotomists, making their overall experience positive.
Nassar was my phlebotomist today and I never want to go to anyone else. It was quick, painless, and he was kind and patient. Can you request a phlebotomist when you schedule? 🤞🏼
January 2026
My Quest appt was quick and easy. I scheduled an appt ahead of time. So I was called in within 5 mins of getting there. The phlebotomist was friendly and professional. She made quick work of my blood draw and I was on my way.
January 2026
Nasser was our technician and he was absolutely fantastic and highly professional. He also was the one who did a blood draw for my stepson who used to be extremely afraid of needles but because of him that is no longer the case. It was an outstanding experience and he was terrific! I can't say enough about our visit.
