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November 2025 by jammer jammer
We sop here all the time. And we love this place
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August 2025 by Cora
Music is terrible
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April 2025 by V Marie
Do yourself a favor and stay away from those nasty disgusting salads they have available at the deli!!! Unless you want to have your colon cleaned out!
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January 2025 by Marie S.
My husband and I stood at the meat/seafood counter for 10 long minutes waiting for the employee behind the counter to acknowledge us. He continued to spray water in the corner of the area simply ignoring us. I walked away twice to find someone who could wait on us and each time I spoke to an employee, they took one look at who was there and made up some excuse. we were extremely polite but NO ONE would help us. The lazy or rude (?) employee should not be tolerated, and I am certain that he does this to other patrons - maybe selectively, who knows what his problem is. Tops needs to pay attention and reevaluate their employees
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October 2024 by stacy shreves
Friendly" is not the word I would use to describe the staff here. Rude and condescending is a lot more accurate. They never have enough cashiers actually working. If you ask for assistance you get told off. Most of the cashiers are wonderful but the "managers" in that area could use some urgent customer service training. It's disappointing.
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September 2024 by P N
HORRIBLE!! ***EVERY*** time I go in here, there are expired products on the shelf, waiting for someone who is in a rush to buy them. On multiple occasions, I have gotten meat that was past due or had the “sell-by” date as the current date—it always smells bad and winds up in the garbage. They know that it isn’t worth your time to go back and get a refund, especially when customer service is not there. As an added bonus, the prices here are incredibly high!? Wait, I can buy spoiled meat, AND pay more, in the same trip? Sign me up!!
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August 2024 by Matthew Wells
Bottom of the barrel when it comes to grocery stores in WNY. The ricotta I went to purchase was expired and still on the shelf. Not a single employee available to assist either.
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April 2024 by Tim Cutter
Only use it as a convenience store. Definitely not for regular grocery shopping. You’re lucky if there is one cashier open with a long slow line, while at least 3 or 4 “managers” stand around their little podium trying to act like they are doing something useful. No, I don’t want to buy 40-50 things at the self check out, thank you.The people at the customer service desk are completely cold and act like you just kicked their cat. I suspect lazy upper management lets the inmates run the asylum.
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March 2024 by Chris Sturm
All Deli does is talk and take forever working. They also treat their job like it's a high school harassing employees into walking out.
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December 2023 by Jenn Tata
I gave 1 star because I didn't have the lower choice. I went in early and purchased a slice of breakfast pizza. The 2 employees were completely clueless and incompetent. They didn't know how to heat the pizza properly and not to mention the fact the the crust was still uncooked. Don't have time to go back and return. So, lesson learned. I will NOT return to this tops on Maple rd again
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December 2023 by Chris Polus
Good product, service and clean. Most of our grocery shopping is done here.
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October 2023 by Karen Selnick
I have always liked the location, cleanliness, and convenience of this Tops location, but today the manager helped me out and I had to write a review. I ran in for one item-an onion-but I mistakenly left my house without my wallet. I unsuccessfully attempted to troubleshoot with customer service to use Venmo or something to avoid having to make another trip, but the manager saw me in the store and noticed I was distraught so he came over to talk to me (I didn't ask for him-he came to me). After I told him my dilemma, he gifted me the onion. That simple $1 gesture made a huge impression on me. Wished I would have gotten his name to thank him by name. That manager’s little gesture earned my appreciation and loyalty.
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October 2023 by Caleb Krieg
No one wants to work here and for good reason. Front end is too lazy to cover breaks for their cashiers, their food workers, or their in store shoppers and the new manager does no wonders for this place. They complain about use of phones despite the fact they're compromising people's safety. I almost applied but glad I dodged a bullet.
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October 2023 by Hannah Perry Thompson
This place is trash
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October 2023 by Pamela DiNicola formerly Smith
They have everything you will need. Great produce and fresh meat.
