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December 2023 by Jurel H.
Typical HomeDepot... You have an abundance of home repair supplies. Pretty fair prices on all their appliances and kitchen cabinets. Customer service is very good, especially when you're consulting with the flooring and kitchen remodeling team.
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August 2023 by FMG Productions
I have used Home Depot rental service on multiple occasions, and they always provide outstanding customer care the quality of their equipment is also top-notch. I highly recommend searching the tool rental department prior to purchasing a new tour because at times they allow their overuse tools that are actually still usable to be sold at a lower rate, saving you time and money.
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July 2023 by Jason L.
I work for The Home Depot as Order Fulfillment. My main problem with this company is that they could be more successful if they accepted employee feedback. Safety: All of our carts need brakes. Loss: We need to use facial recognition and RFID tags to ban thieves from our stores. Unique product keys could also prevent item swap scams from other stores. Returns: Only preferred customers should get 90 days to return an item. Part timers should also be offered a fixed schedule at a certain point. Also I could make the same amount of money working at McDonalds so pay should be increased. Feedback is valuable, please accept it instead of retaliating against employees who have great ideas. Commitment is a 2 way street.
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May 2023 by Shari M.
I want to give a shout to the man in the garden department at the Amherst store who helped me today. I feel bad I did not get his name. He was unpacking ferns and I asked if there where larger ferns. He showed me around and then he stumbled on larger ferns, volunteered to get me a cart, Thank you for your kindness
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November 2022 by Matt W.
As a first time home owner, I have now discovered how important having a local hardware and building supply store is to a neighborhood. From building a deck, blowing out a wall, building a wall in closet, to installing a sump pump and finishing our garage- Home Depot is there with the tools, supplies, and helpful associates I need to make these projects happen. The store is always clean, and it never takes long to find someone who can help answer your question. The employees are also fairly good about deferring your question to another coworker if they don't know the answer, which is extremely important because you don't want electrical advice from the person working in the windows department, nor plumbing advice from the person in lumber. I opened a Home Depot credit card, and this is a must for anyone with a home- while it doesn't have all of the fancy perks as my American Express, it does offer interest free financing for 1-3 years depending on what you spend, pretty much all the time so that is huge in case a washer or dryer break, fridge breaks etc- I know I can walk in and put it on my HD credit card.
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November 2022 by Destinee R.
Terra was beyond helpful!! Her assistance was greatly appreciate and she was so nice!!! She needs a raise!!!
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September 2022 by Scott M.
One resister open unless I want to do the cashiers job and check myself out too. I'm happy to do self checkout and ring all my own stuff up as long as I'm getting paid
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April 2022 by Jerome B.
I was in the Home Depot today in Amherst on Niagara Falls Blvd. I was purchasing lawn supplies. At the checkout I was told I could not use my veterans discount without going on the Home Depot app. I asked if I could use my phone number as I has previously set it up through Home Depot. I was told no. I immediately drove to Lowes and purchased the same products using my veteran discount.
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January 2022 by Dab L.
Things off stuff to choose from...I needed a few items and was pleasantly directed to each aisle... there were so many choices that I felt confident I'd find what I was looking for sure enough... all there Today I needed LED light bulbs and spray paint. I was able to purchase all my items at fair prices and going into only one store.
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August 2021 by Amanda Beth
I was in the paint department today around 10 AM and the two women working were amazing and went above and beyond to make sure I got the right colors. They even went through the underlying tones in each color I chose. One of the best customer service experiences I have had in a long time. Please compliment them they are amazing!!
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July 2021 by Nancy Forbes Tyner
Always helpful staff.. Favorite home improvement store..
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July 2021 by Bria N.
We ordered an expensive fridge from Home Depot online in May, because it was on sale. However our remodel was not until July and we wanted to make sure the fridge stayed "safe" until installation. So, we inspected the box to make sure there was no damage and since the packaging was all intact, we decided to leave the fridge in the packaging, so it would be protected, until we were ready to install it. Come installation day, we unwrapped the fridge only to find dents and damage all over! My husband spent two days on the phone, being tossed from one person to the next (including Joe, a store manager at the Amherst location), who all parroted the same message: our policy states you have 2 days from delivery to inspect your product and return if there are any damages. You did not comply with the policy, therefore this is your problem, not ours, and we will do nothing. I understand "policy", and as a general rule policy is good, but in customer service there is a "human factor" to consider. We weren't trying to go against their policy, we literally just had nowhere to keep the fridge safe for 2 months until installation. So, we thought we were making the best decision possible to keep the fridge in its [undamaged] packaging to protect it. But none of that mattered to anyone my husband talked to over the course of 2 days (approximately 9 Home Depot employees). (Side note: my husband is my hero now more than ever for how calm and patient and respectful he remained with everyone he spoke to! I don't know how he did it.) Instead, because their policy wasn't followed, Home Depot is just taking our $$$$ and leaving us with a brand new, expensive, damaged fridge. I'm just in absolute shock. A billion dollar company sends us a damaged product and won't do anything about it because their "policy wasn't followed". How is this ok? Unfortunately, I doubt this review will do any good in saving anyone else from doing business with Home Depot. I, myself, had numerous people warn me about buying big purchases which may require customer service from Home Depot. But I didn't listen, reasoning that Home Depot is such a reputable store, I'm sure I would never have any problems with them. And unfortunately, most people, like me, aren't going to look for reviews about Home Depot until they're in this exact situation - having been through the wringer with them. But on the off chance even one person reads this and decides to save themself the headache (and thousands of dollars), I'm putting this out there. Do yourself a favor and, even if it costs a few hundred extra, take your big purchase business to a company that cares about their paying customers.
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May 2021 by Maria B.
I came here when Loews didn't have what I was looking for. It was much busier than Loews. But at least most were masked. Happily. I used their website to figure out the location of what I was buying. And it was accurate. So that was a win. I'll be back here when my city location is sold out. And I'll bypass Loews. Update 143 2021
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March 2021 by Doris M.
Pretty much , you've seen one Home Depot, you've seen them all, at least in my opinion & experience. We went to this one , specifically for a new shower head for MY shower, that our local Home Depot didn't have in stock. They have such an incredible selection of everything, it could almost drive a person crazy trying to make a final decision. I loved the gorgeous hanging lights / chandeliers they have. I could spend literally a fortune in these stores remodeling every room in my house, although it doesn't need it. The employees were helpful & the store was clean & uncluttered.
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November 2020 by A G.
This company is lacking in many areas. The customer service, product knowledge and conflict resolution capabilities are terrible. I had a dishwasher installed and when there was an issue with it functioning (prior to installer leaving) he was instructed to leave and continue his deliveries. The store manager did not know anything about the dishwasher, called me back and referred me to the FAQ page for the item. The dishwasher does not run, and the issues we had with the panel were resolved by looking at the manual (which no one from Home Depot assisted with nor suggested). So, while we were able to figure the panel out for ourselves, the installation was not completed because they did not ensure the dishwasher would run (which it doesn't). We have spent the morning researching and trying to figure out why the dishwasher isn't working on our own because Home Depot is worthless. It was suggested that we schedule a service call and pay to have it looked at when the installer was still standing in the kitchen. We will have to contact the manufacturer. I don't like to leave negative reviews and felt bad that we had an issue during the installation, but this is not right. What an embarrassment to the organization that prides themselves on helping people with home improvement. We will not purchase from Home Depot again. Lowe's has gained a new loyal customer.
