-
December 2023 by frank frisicaro
My car got towed by the Amherst police the case ended up being thrown out immediately. This company came to tow it to their lot. Try to get them on the phone for two days. Can I get a hold of them? Finally the manager called me or the owner and told me I shouldn’t be a criminal scumbag, then proceeded to tell me to come to the Delaware location and he’ll beat me up. Lol. How he has a better house and car than me and I’m such a loser lolI have all the calls recorded and I’m sending them to the attorney general. Will see if we can get them moved from impounds for state contracts. Other employees were awesome. This happened over the summer, just haven’t had the time to report this. Call anyone but this place unless you want to pay the highest amounts and be threatened, and berated. Owner/manager is the only bad one that I’ve dealt with. They other works were awesome. I ended up getting a 50% discount because they know he always acts like this but that’s not the point.
-
December 2023 by Amanda D.
Zero stars. Nobody knows anything about what's going on with my vehicle. Nobody will get back to me. It's been in there for over a week and I received no information. And yes they take your money and they don't get back to you and it's disgusting. It's a disgusting place and I do not recommend it and they're collaborated with the cops yet. I have yet to hear about my vehicle. I've yet to get information. Nobody is available. The people that are on the phone do not know a thing. It's like you're talking to a wall. Disgusting. I to post one star in order to put this through zero . They're complete, scam and disgusting humans.
-
October 2023 by Becky M.
Constantly uses stall tactics in order to charge additional storage. This is flat out stealing! Apparently this is a completely unsupervised industry that allows businesses like this to rip people off. They use an answering service with nasty people - they do not return phone calls with information to get cars out of the impound lot. It is very intentional and I have seen it time and time again because I work in the industry and have had two such instances this week alone. Why is this allowed? If you have a choice - DO NOT LET THESE RIP OFF ARTISTS NEAR YOUR PROPERTY!!!
-
September 2023 by Robert Woodruff
Don't call, don't trust! They will damage your vehicle and lie about it!!My car roll in the street ( important note rolled into the street)in North Tonawanda . NT Police called United Towing to tow it there impound yard on a Saturday morning. Tired all day Saturday leaving messages to pick up the car because 75.00 per day storage. Finally someone called stating can't pick up till Monday . Tried to pick up the car on Monday and the car could not move! I could not move the steering wheel more than a few inches and the car would not roll! We had to call another tow truck to pick up the car or they would tow it back into the lot the next day..When United Towings driver dragged the vehicle on to the flat bed tow truck he wrapped the hook, strap around the tie rod ends an not the frame and bent the rack and pinion . I understand things happen ! I called the United towing and they had the manager or owner call me back . Manager or owner did call me back and quickly stated it was like that when he picked it up. I explained the vehicle rolled out of a driveway and now wont roll or drive at all!! He stated he had pictures and the driver stated it was like that when he picked it up.I stated fine send me a copy he stated no, take me to court . So thats where Im . Don't walk away from United towing RUN!!!I assume all locations are the same with the same ownerService: Car towing
-
September 2023 by Chris Wilson
Unfortunately, I've met these folks 3 times in the last 4 months due to auto accidents. However, every time, they have been polite, friendly, and very helpful. Their drivers are very nice, and Ethan, the head guy, is fantastic! Hopefully you never need their services, but if you do, you're truly in good hands!!
-
September 2023 by Ahmed ALnuaimy
I just came back from vacation and they called me. They said we have your vehicle. You have to come here to pay 400. For half hour When they located like two minutes away from my house.
-
May 2023 by Sean Schindler
Horrible tow company. You towed my grandparent's vehicle. The insurance company and I have called repeatedly since last week to have the vehicle moved with no response even after multiple messages have been left with your answering service! This company holds your vehicle hostage for storage CHARGES AND FEES AND THEN THREATENS TO AUCTION YOUR VEHICLE! The worse part is that they are the Amherst Police Department go to tow company! A complaint will be filed with the police department and a state will be made!
-
January 2023 by Jontae Scott
Wish I could give yall O stars!!! The fact that we are losing people in this storm and your business have the nerves to price gouge is disgusting to me. $400 for a vehicle you had less than 45 minutes is utterly ridiculous. Hopefully you get no more businessService: Car towing
-
January 2023 by Deals Spots
Good people
-
December 2022 by Alicia Grandy
STAY AWAY FROM THESE CROOKS !!!!!! If I could go negative stars they would get a -5 !!!!!!!They towed my vehicle from an accident scene, myself and the insurance company have been trying to get a hold of them to take to body shop for repair and no one would return calls, this has been going on for almost a month and now I get a certified letter telling me they are going to auction off my vehicle for lack of payment for storage fees (which is now over $2 K) WARNING---- DO NOT LET THIS COMPANY TOUCH YOUR VEHICLE , REQUEST ANY OTHER COMPANY WHEN THE POLICE CALL FOR A TOW TRUCK IN THE TOWN OF AMHERST, NEW YORK!!!!!!!Service: Car towing
-
November 2022 by Jeremy Farley
DANGER!!! These people are holding my totaled car hostage from the insurance company. They claim I never released the car to them, which I have done TWICE. They told my insurance company that, someone else already picked up my car which is illegal and a lie. It's still in their yard I can see it through the fence. The BBB is already aware of their shady business practices. Have your car towed somewhere else!!
-
November 2022 by Ollie Reed
They helped me when I felt like having a ball and had no other decision. They helped my vehicle and were uncommonly kind. I was late to work, they rushed to help me and it was done quickly. I can't be more thankful. The expense is sensible. The expert was so useful and proactive. I strongly suggest their administrations. Much obliged United Auto Towing.Service: Car towing
-
November 2022 by Alisa Knutson
With perfect timing, extremely proficient, accommodating, and safe. I previously called United Auto Towing for a tire change however knew nothing about the wheel locks. I just got the vehicle and the key was absent for the wheel locks. So a subsequent call was put for a tow. I would give it 10 stars assuming that was conceivable!!! Much obliged to you!Services: Battery service
-
November 2022 by bryan sieracki
Super friendly and helpful customer service, Ethan almost immediately gave me his personal number due to it being after hours. I was always taken care of and treated very respectfully. These guys are just doing their jobs don't take it out on them!
-
November 2022 by Grayson Isaac
United Auto Towing arrived quickly, diagnosed the issues and explained costs and options clearly. They got my car started, then helped locate a nearby replacement tire. They towed my car to the tire shop and made sure they could help me before left!!!Service: Car towing
