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March 2024 by J
Recently here and staff were amazing. Super friendly, helpful and courteous. Thank you.
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March 2024 by Awab Shaheen
The best location in town. Very helpful and friendly also amazing customer service.
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March 2024 by William Conrad
Fantastic Service! Fast and clear communication through the whole experience!
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March 2024 by Douglas Harrell
Excellent customer service! They really value each customer!!
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March 2024 by Susan Cicchinelli
There has been a recent change to the staff at this location. It has not been a good change. I will find a new UPS location. It is not what the employee and supervisor said, but how they said it, that I found offensive. Don’t chastise me about a piece of tape missing, and then suggest that you are doing me a favor by not charging me a dollar for less than two feet of tape. I was doing you a favor by bringing my business to you for the last two years. I have other choices.
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March 2024 by Paul Carr
Great place to have a PO Box. The team always tries their best to help out, making challenges very easy to overcome.
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March 2024 by Karen Reardon
Best customer service anywhere!!!!
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March 2024 by Linda Tripodi
George was absolutely amazing so helpful and patient
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February 2024 by Kim Ross
Poorly run store. The so called store manager is lazy and should go work at Walmart. They first told me my package wasn’t there even though I received the tracking notification for it. They did this for two days. Then it happens to be sitting right on the counter. Then they try and charge me for picking it up when it’s supposed to be free to an Access Point. Over arguing with little people who are miserable in their life.
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February 2024 by Lou DiPasquale
Had to ship something overseas and had no idea how to do it. George and Sebastian were very kind and very professional with me. They walked me through the entire process and were very patient with all of the questions I had. Definitely my go to place for my shipping needs.
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January 2024 by Lisa E.
Sebastian is always so kind and helpful! He always has a smile on his face and greets customers with such warmth! Amazing! Thank you! ?
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December 2023 by Joelle Moser
As someone who manages the lives of 5 children, I do not appreciate being publically chastised in front of 5-7 people that I forgot to tape the box (some are customer packed some just dropped for Amazon). Sebastian was arrogant, demeaning, and humiliating. He addressed me as if reprimanding a Child and on top of that was mocking. This is a ridiculous level of customer service and a very poor representation of your company.
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October 2023 by Kathy Kwiecinski
Super friendly and efficient!! I went in with several different types of Amazon returns and they were soooo helpful and patient!!! Best UPS store!!!
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October 2023 by Vinnie Z
The most friendly and efficient courier service I've ever experienced in the Buffalo area! It's always great for both shipping and Amazon returns.
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October 2023 by Adam Bahgat
Great customer service. One of the employees Sebastian saw me struggling with a box in the parking lot and came running out to help me carry it in! He really went above and beyond!