Amsterdam Family Practice has been a trusted provider of family-oriented healthcare in Amsterdam, NY, for over 25 years. The practice is known for its experienced physicians who specialize in caring for infants, children, and adolescents. Patients appreciate the kind and understanding office staff, who create a friendly atmosphere. Many reviews highlight the thoroughness and personable nature of FNP Nichole Santiago, who is praised for being knowledgeable, caring, and attentive to patients' needs. Long-term patients express satisfaction with the quality of care, noting they have been with the practice for decades without any issues. While the practice has experienced staffing challenges, patients are encouraged to understand these circumstances. For serious emergencies, it is advised to seek care at specialized facilities in Albany, as the practice focuses on family health needs. Overall, Amsterdam Family Practice is highly recommended by its patients for its dedicated service and compassionate care.
Ever since they were bought out by or otherwise merged with Carondelet Regional Medical patient care has gone downhill. I used to be able to call in the morning and get an appointment that same day. But now I'm lucky if I get a call back in the same day, much less have an appointment.
February 2024
I’ve loved our experiences with the office staff who are always kind and understanding, always friendly. I also really enjoy our appointments with Nichole Santiago. She is personable and thorough. We never feel rushed and always feel heard. Thank you everyone!
August 2023
My family, now grown, and I have been patients for 36 years. You are playing with fire at any emergency room but in Albany and some things just are more serious than urgent care. They are short staffed so you need to be understanding
