Big Lots is known for its friendly and patient staff. Customers appreciate the helpful cashiers who take extra time to assist with online coupons. The atmosphere is welcoming, with both customers and staff displaying kindness. Although shoppers need to buy bags, the overall experience is positive, breaking stereotypes for some visitors. The furniture sales team is particularly noted for their helpfulness, as they carefully assist in fitting purchases into vehicles. Overall, Big Lots provides enjoyable shopping experiences with attentive service.