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September 2022 by Kelly H.
Placed online order, offered assembly for store pickup same day. Received an email stating item was assembled and ready for pickup. Then received a call stating not assembled and would not be assembled for another 3 days or so. False advertising online, email for the order to show that the store assembled it and ready for pickup, which in fact was also false. Home Depo does not stand by what they claim! Order cancelled and purchased from Lowes with no issues.
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September 2022 by Sally W.
This is for all customers and contractors that have credit cards with Home Depot. Buyers beware I had a clean credit card nothing on it then went to the flooring Department to purchase flooring, put a down payment to have people come out and measure. Things didn't work out so I went back to the store to get my money back. Lo and behold I had a manager in the store do it and they refunded most of it to my credit card which was a Home Depot credit card except for the amount of $1.8 which they tried to say I took back in cash LOL has anyone else ever got cash from their Home Depot card! I've contacted corporate office on their Shady dealings in that store. Be sure to always check your statements and save your receipts on everything I do think there's a lot of thieving going on at the customer's expense. I know a dollar eight is not a lot of money it's just the principle of this and I am not going to let it go I am sick and tired of being ripped off by these big box stores and if you think about how many people walk through their door each and every day and if they bring something back how much are they truly getting back on their card and how much is somebody actually pocketing in theirs keep your receipts for your own good and check them against your statements. Good luck to you if you can get in touch with somebody that speaks English that can help you with a dilemma from Home Depot their home office is full of idiots as well so disappointed with that store
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August 2022 by Nick Sampone
My wife’s phone was stolen Wednesday night. She was there near closing. Almost nobody around. Left her phone on a self checkout went to her car, ran back in right away - GONE. Two suspicious “teenage” (by her description) employees nearby. She asks around, nobody knows anything but a manager will be in the next day, who can help. She files a police report on Thursday morning.
Nobody at Home Depot can pull footage until MAYBE Monday. They’re trying to protect their thieving employees. Will keep following up. At this point, the phone will be gone before the police can even check the camera to see which employee did it. Because this company is so uncooperative.
UPDATE: Protecting thieves is exactly what they do. They gave us the phone tag runaround all day. Never sent footage to the sheriffs. Just an email saying that they didn’t see her phone get stolen. Home Depot, in Amsterdam, is so corrupt that they’ll bend over backwards to protect thieves for the sake of their own image. Calling corporate next.
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April 2022 by Kendra L.
It took 25 minutes to get help in the tool area since everything is locked up. I asked for help and someone called and it took forever for someone to come help clearly do not care about your sales
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January 2022 by Susan Skretkowicz
I always find something in the garden section...lots to choose from, and a mental vacation just to go in and look around.
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November 2021 by Amy Francis
Rude and unhelpful "employees", if you can call them that. Really, they're just people that wander around, ignore customers by chit chatting with each other, and get an hourly wage to do so.
Or, they do what they did today. After having to ask (really, convince) one to help get with a large cabinet off of the shelf, we paid and left, without anyone asking if we'd like a hand bringing our purchase to our vehicle. Instead, we were followed to the parking lot, and approached by an "employee". He demanded we produce a receipt for our purchase.
Really? So you can't provide any real customer service, we basically have to get a search party to find someone to assist with anything, none of the staff know where anything is in store, and when someone FINALLY interacts with us, it's to accuse us of stealing a cheap, unfinished cabinet? Really?
And that was just today's experience. We're remodeling our home, and, unfortunately, have had to spend a lot of time and even more money at this store. I cannot tell you how unfortunate that is, because this store doesn't deserve our business. It doesn't deserve anyone's, to be honest.
Whether someone is buying a paintbrush or a furnishing their kitchen with new appliances, it's unfortunate that this store gets the sale.
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September 2021 by Brian Morgan
Absolutely worst experience I have ever had with an order. No communication, delays in shipping, partial order sent (again with no communication), and don't even try to call them or reach a manager there. I ended up cancelling my order and rejecting the partial delivery (felt sorry for the driver as it wasn't his fault).
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August 2021 by Lauren S.
No one cares about delivery mishaps from their subcontracts driving company ESTES TRUCKING. What is with customer service? I am tired of being taken advantage of.........
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July 2021 by Google user
I always find something in the garden section...lots to choose from, and a mental vacation just to go in and look around.
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May 2021 by Mollie R.
Paid the deposit for the measurement and the guy was late. Then he measured and left without asking questions or answering any. Then the install was scheduled. That part was easy and pleasant. But then I never heard from HD about delivery so I called them. An hour later they scheduled for the day before install. Got a dumpster. Scheduled the other projects with my contractor that had to be done after install of floors. Day of delivery i had to take aim unpaid sick day to be home for delivery. Never came! Three hours and 2 phone calls later they never put my order on the truck. More calls. More frustrating conversations. I had to postpone the other jobs and demand a full refund from HD. I have never been so frustrated and disappointed by a professional business before. I will NEVER go to HD or recommend them for anyone. Or anything. EVER.
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December 2019 by Jessica Lewis
Ordered a snow plow on
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July 2019 by Michelle M. Danti
Disappointing visit today. Took two hours to pick up items I called ahead to pick up. I was disrespected by an employee, who argued with me when he had no idea what item I was talking about, no knowledge of building at all. Then upon leaving, cashier picked up piece of plywood to scan and dumped my entire order, expensive trim, etc onto the floor. No apology, pickup, etc. Very poor service!
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July 2019 by Donna Lampkin Schultz
I made a sizable purchase that was to be delivered 7/1/19. Followed up with Home Depot several times as they were instructed to call me prior to delivery so they could have access to my garage. I received a different answer from everyone I spoke to indicating that it was already delivered, that someone refused the delivery, that they would deliver up to 8 p.m. The first two were clearly lies and I waited to 8 PM and nothing. Today my contractor show yet no supplies and I continue to wait for answers. Very disappointing.
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June 2019 by Judy Ziobro
Not enough people working to help i any department. All self checkout
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November 2018 by Josh Brenan
I am absolutely disgusted with their customer service there. They advertise products they don't carry in the store store. Then refuse to mark down a product that matches with the model number that is a take home today item. So in short if you want to take that product home today and don't want it delivered it'll cost you $70 more. Save yourself the grief and just go to Lowe's. I was in-and-out of there in less than 10 minutes. With the same product at the same price that home Depot was Advertising.
