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October 2023 by Brian Schuler
Rented a 2023 pontoon boat, had multiple problems and returned it early the next day. Don’t rent on a Friday, they close early at 2. They charge per day according to their open business hours not a 24 hour day. Felt they were overpriced, poor quality, rude on the phone and only concerned that we didn’t damage the prop. No customer satisfaction. Lesson learned.
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September 2023 by Bruce K
I sent this message to the main office at Smith Boys, I feel it's important to share my experience before another customers has the same experience.My wife and I were at your Ashville location last week looking to buy 2 boats, we also wanted to purchase a slip and start storage contracts as well. We use to be customers but stopped coming to you because of issues in the past but heard you have a new manager and an excellent tech/service department this year so we decided to give you another chance.We talked to your sale manager/sales lady and she told us that we could go look at and uncover any boats we want but she didn't have the time to come out with us. After a while of us uncovering and looking at boats, she never once came out to check on us so we went back into the store. While we were in the store waiting to talk to her, she was being very nasty/unprofessional toward your other employees. We did not like what we seen/heard and with her making us uncover boats and not giving us any attention, we walked out. That same day we spent $300,000 on a Malibu and $125,000 on a Harris Pontoon at another dealership in Pennsylvania, money we planned on spending with you but because of your sales lady/manager we decided a company with better values deserved our money. You finally fixed your service department but we will continue to tell people about our bad experience and will continue doing buisness elsewhere until you make a change to your sales department.I will say I've heard from relatives and friends that the service department has improved immensely. I was told the new service manager is great to deal with and that they have a tech that is really knowledgeable and knows how to get things done.With that said, if you need your boat worked on then give them the chance but I would never purchase a boat from them with the horrible sales staff.
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September 2023 by Catherine Maloney
We are very happy with the new management at Smith Boys. Our boat had an electrical issue and Sean Strong and Chris went up and beyond to resolve the problem. Thank you for the outstanding service.
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September 2023 by bob mallick
Never got a callback from the sales staff the lady was off the day I was there they told me she will get back to me in a few days it's been almost 2 weeks. I guess I was not important or just didn't want to spend $30,000
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August 2023 by Beth K.
I have docked at SB for many years and am reporting, more than reviewing. SM's new manager- Tim and Sales Manager-Melissa have done more harm to this business in the last 2 1/2 years than ever before. Neither one of them know how to manage people as is evident by the scores of people who have quit and by the fact that these 2 have yelled at other employees and boaters in front of customers and boaters. Melissa even had to find someone to pilot the boats when she was attempting a sale, because she couldn't do it herself. (No license and no experience). It is extremely disappointing that the owner seems to be blind to what is really happening. The rates in 2023 increased by 30% and yet I have witnessed boaters cutting the grass because SB's has no employees to do this work. New restroom facilities were installed by prior management; however, under Tim's management are rarely cleaned. (Emptying the trash does not constitute cleaning). My educated guess is that they are down to under 5 employees (which includes the 2 "managers"). If the owner wants to keep this business afloat, then he should fire the 2 managers immediately and attempt to salvage his business. What was once a decent marina is now pretty bad. Sad to report, but thought you ought to know.
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July 2023 by Hollace Sowinski
If I could give you 0 stars I would, we called to ask about a part we needed for our boat about 2 weeks ago, parts person said he would call back he never did call. We went elsewhere and got what we needed. Guess you don't need to business or just don't care if you have any. We usually get our filter and oil from you at end of season guess won't anymore just lost a customer. Had heard other stories since about you service there.
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June 2023 by Scott Olewine
We have had excellent customer service and support with all our interactions at Smith boys and will continue going back!
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May 2023 by Jeff Cloutier
The manager was great! What a change from years ago.
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December 2022 by Sandra Estes
Took our boat their for service. They kept the boat for 3 weeks without providing an update. Then they said they did the work and didn’t. We received a bill for that work and we told them the work hadn’t been done. They said they would look into it but instead they just sent another bill. What a scam!
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December 2021 by Riki Madigan
We had a wonderful boat buying experience from the team at Smith Boys in Lakewood, NY. Nick's professional manner made the process quick and easy from start to finish. Our boat orientation was amazing and very thorough. Craig is a skilled boatsman who spent 2 hours with us on the water making sure we were comfortable and safe with all aspects of using our new boat-- docking, operating its features and controls, care/cleaning, and trailering. His knowledge and expertise of all types of watercraft is very impressive and his kind and patient manner with newbies was much appreciated. We would highly recommend Smith Boys of Lakewood, NY for all your boating needs.
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December 2021 by Zachary Clark Ransom
I don't know much about the boat shop. We were there on my girlfriend's mother's boat for the 4th of July 2021 and that was amazing. The flares around the lake and all the variety of fireworks were awesome. There some reckless and bit annoying rambunctious boaters but other than that everyone was pretty chill and it was a great time.
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December 2021 by Christy Heineman
Very friendly and welcoming staff! Nick was great to work with and Craig was absolutely amazing helping us go over our new boat. Would absolutely recommend!
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December 2021 by Richard York
While their “over the phone” customer service may not raise any red flags…their true costumer service certainly will. We pulled our boat from them because they lied about the service they were paid to provide. I would not recommend to anyone to use them…ever!!
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December 2021 by Fred Forsythe
Wow!!! When you are a charter summer time break downs are killers! Smith Boys pulled a rabbit out of their hat today for me. Was looking at 3-4 weeks down time instead my repair happened in just over an hour. Thanks!!!
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December 2021 by Carol Schurman
We were searching for a boat and found the exact one we wanted. The sale was handled professionally by Nick. Boat orientation was scheduled and then rescheduled to accommodate our schedule as new home owners on the lake. We met Craig at the Chautauqua location and he took us out on the lake for 3 hours. As a former teacher, Craig showed all the best qualities of a teacher. He was informative and patient in working with first time boaters. Further, we experienced a delay in lift installation at our dock and we truly appreciated their flexibility in keeping our boat for an extra week until our lift is installed. We give the highest rating to Smith Boys.
