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September 2023 by kyle burstein
I am not someone who knows a lot about jewelry. So, you can imagine the amount of stress I had when my now fiancée gave me a ring design and I had the one job of finding a jeweler to make that dream a reality. I am so thankful that I found Sam over at Alex’s Jewelry on Steinway in Astoria!Not only did he make me feel comfortable, but it really felt like he was working with me and not trying to just get my money. Sam sent me two designs within 24 hours, made the ring in less than two weeks, and not only did my now fiancée say “yes,” but she also exclaimed how she never imagined the ring would look better than what she designed!I cannot express how pleased I am with the product, the price, and the speed that it all got completed. Most importantly, I cannot express the true feeling of love and pride Sam has towards his work and making sure that his customers are happy. I can tell you, that if I ever need a jeweler, this is where I am going! And if anyone needs a recommendation for a jeweler, this is the person and the place that I would send you to!Sam, you will be happy to know that I have never been happier with a purchase in my entire life!
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April 2023 by Savannah Esposito
Had the best experience here today! Alex & Mohammad were so kind and helpful! I will definitely be back!!
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April 2023 by Savannah E.
I had the best experience here today! Alex and Mohammed were so kind and helpful! I will definitely be back!
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February 2023 by Sara S
Excellent service and very talented at repairing jewelry! Thank you for helping me with my ring
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October 2022 by Stephen Albonesi
Rarely do I feel compelled to leave reviews, but Alex’s Jewelry messed up my watch so badly that I have to warn others of the serious risks of bringing jewelry to them for repair.My Fossil watch was in otherwise great condition when I asked Alex's Jewelry to fix an issue with moisture getting inside. Hosam informed me that they could fix the moisture problem. However, after "fixing" it, the watch kept having the same problem. So I brought it back a second time. Yet the same issue happened again. So I returned a third time and when they presented my repaired watch to me, it had visible moisture beads inside. So Hosam told me that they'd send it out to their technician to fix. However, when it was returned to me, my watch's dial was severely chipped, the glass was badly scratched, and the date window was completely different in appearance. Hosam then tried to explain that I wasn’t supposed to have seen the watch yet and that he was checking whether Fossil had an identical replacement dial (which they did not), though he told me that I would have to bear the cost of the new dial. He also asserted that the chipping was a common side effect of moisture repair and relinquished accountability for the scratched glass because their technician claimed that the scratches were there to begin with (in reality, the glass was in perfect shape when I brought my watch in). Hosam tried to mitigate the situation by refunding me $45 that I paid the first time to bring my watch in for repair. He also said that the value of a "new" motion the technician installed essentially offset the aesthetic damages to my watch. But just a few days later this new motion (which, according to Hosam, was an $80 value) completely stopped working.My watch is now chipped, scratched, and no longer tells time (i.e. completely unwearable), but no matter how much or how politely I asked Hosam to do just a little bit more to help make things right, he wouldn't budge. No, he told me, he wasn't going to cover a replacement dial. No, he wasn't going to fix the scratches on the glass. No, he wasn't going to refund me any additional money. In fact, he told me that he believed that Alex's Jewelry had done its best work.It is clear that Alex's Jewelry has no idea what they’re doing in their handling of watches. Time and again I was astonished at their negligence. After months of patience, I feel truly robbed for the amount of time and effort required of me, not to mention the complete loss of a sentimental piece of jewelry.I strongly advise anyone who cares about their jewelry to think twice before patronizing this business.
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September 2022 by Stephen A.
Rarely do I feel compelled to leave reviews, but Alex's Jewelry messed up my watch so badly that I have to warn others of the serious risks of bringing jewelry to them for repair. My Fossil watch was in otherwise great condition when I asked Alex's Jewelry to fix an issue with moisture getting inside. Hosam informed me that they could fix the moisture problem. However, after "fixing" it, the watch kept having the same problem. So I brought it back a second time. Yet the same issue happened again. So I returned a third time and when they presented my repaired watch to me, it had visible moisture beads inside. So Hosam told me that they'd send it out to their technician to fix. However, when it was returned to me, my watch's dial was severely chipped, the glass was badly scratched, and the date window was completely different in appearance. Hosam then tried to explain that I wasn't supposed to have seen the watch yet and that he was checking whether Fossil had an identical replacement dial (which they did not), though he told me that I would have to bear the cost of the new dial. He also asserted that the chipping was a common side effect of moisture repair and relinquished accountability for the scratched glass because their technician claimed that the scratches were there to begin with (in reality, the glass was in perfect shape when I brought my watch in). Hosam tried to mitigate the situation by refunding me $45 that I paid the first time to bring my watch in for repair. He also said that the value of a "new" motion the technician installed essentially offset the aesthetic damages to my watch. But just a few days later this new motion (which, according to Hosam, was an $80 value) completely stopped working. My watch is now chipped, scratched, and no longer tells time (i.e. completely unwearable), but no matter how much or how politely I asked Hosam to do just a little bit more to help make things right, he wouldn't budge. No, he told me, he wasn't going to cover a replacement dial. No, he wasn't going to fix the scratches on the glass. No, he wasn't going to refund me any additional money. In fact, he told me that he believed that Alex's Jewelry had done its best work. It is clear that Alex's Jewelry has no idea what they're doing in their handling of watches. Time and again I was astonished at their negligence. After months of patience, I feel truly robbed for the amount of time and effort required of me, not to mention the complete loss of a sentimental piece of jewelry. I strongly advise anyone who cares about their jewelry to think twice before patronizing this business.
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September 2022 by Hadyn Craft
I discovered Alex’s jewelry through a friend and they are now my go to jeweler. The owner & employees are knowledgeable and helpful and make you feel like family whether you’re purchasing fashion pieces or diamonds. They always take their time and show me the comparisons in the store, plus they always clean my diamonds while I shop!Their online service is just as great- very responsive and whatever product I’m interested in, they send close up videos. Shipping is fast, prices are great for quality. Most importantly, I know I can trust Alex’s jewelry with my diamonds without worry. Highly recommend.
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September 2022 by Aram Khachatryan
Absolutely amazing people with top notch service. I have repaired, modified, cleaned, polished and rhodium coated with them and every time they got it done perfectly. Fast, reliable, knowledgeable and not overpriced.
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September 2022 by noyL
super professional, super kind, super friendly! overall a great experience in buying rings for me and my wife. would recommend!
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February 2022 by Raffi R
I've taken a ring to Alex's to be resized and they've help me design a necklace too. Their prices are reasonable and their service is exceptional. I would recommend them to anyone.
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January 2022 by Josephine Okafor
I placed an order online and my jewelry came exactly of what I expected. I love their jewelry and prices!
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August 2021 by Alex Schiff
I had my Fiancée's engagement ring resized. I just got the ring back and it looks immaculate with no seam on the ring. Sam was great and the price was very reasonable for the quality.
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August 2021 by Crystal Williams
Alex’s jewelry is the best I come to buy my son jewelry every other week they kind people good hearts and they jewelry is the best
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July 2021 by Samuel Favata
I've had my watch serviced twice at Alex's Jewelry. They were courteous, efficient, and timely on both occasions. While having a broken band repaired, I was offered a comfortable place to sit, and a cool glass of water. It was about 97°F that day; I welcomed a respite from the punitive heat all-too-familiar to Astorians in the Summer months.As the faint sounds of Pop Radio bounced across the little shop, I wondered about Time, and about those who dedicate their professional lives to the sale, care & maintainance of the machines we build to track the passing moments. I wondered if the trade made one more (or perhaps less) patient in everyday life....?
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May 2021 by Samira Ibrahim
I honestly don’t know where to begin. I had an awesome experience here! Let me start by saying I am obsessed with my engagement ring I was recommended by my sister to come here and it was the best decision I made. The people there have been in the business a long time and are so knowledgeable. They bought my vision to life I could not be happier! I also recently brought some jewelry that I wanted to repurpose I had one diamond earring left from a pair ( one had gone missing)and i didn’t know what to do with it. I also had a pendant that I wasn’t wearing too often and wanted to get creative of how else I can wear it. I worked with the manager on different ideas and I was able to repurpose my earring as a ring with 3 diamonds in the middle and they added a clasp to my pendant so that I was able to wear it in mor versatile ways! I was so impressed! On top of that I had great service I came in Wednesday and everything was ready within a day. Highly recommend you come here for all your jewelry needs!
