-
February 2024 by Katrina Ackley
What a trash experience. I went into this branch to deposit a check that was written out to me in my maiden name and 2 additional checks with my nickname on them. In 37 years I've never been turned away for a check in my nickname - a very common shortening of my real name. For the check with my maiden name I've been told that I need to provide my marriage certificate to the bank manager but even though I had it in hand they would not accept the check. They told me I would have to change my last name on my account back to my maiden name in order to deposit it. When I used the chat feature on the BOA app I was told that I should just try to go to another bank. Hopefully someone at the corporate level sees this and educates this bank and their management on how to handle such a simple, everyday part of their business.
-
January 2024 by hossain jewel
Manager behavior very rude
-
January 2024 by Anthony Santagata
Everything from wait time to customer service is horrible. Simply the worst banking experience. Slow and rude tellers
-
November 2023 by Janet Tondreau
Worst Bank of America. The one on Steinway is fast, efficient and compassionate when it comes to the loyal customers of BOA. Here on 36th avenue , the bank tellers are okay but the ones behind the window are very rude and outdated. The bank teller behind the window who’s really pretty with bright green eyes is the only professional and pleasant one there. This specific branch needs a new updated and trust worthy employees.
-
November 2023 by jimy fermin
Excellent Service With Friendly And Bilingual Staff With A Lot Of Responsibility To Help You With Your Accounts, Both Credit And Debit. I recommend it 6 Star ?
-
September 2023 by Angelina Starovoytova
Me and my friend walked in today with a question about the account and the Manager was able to help us. I wish BOA has more workers like this in the team!
-
August 2023 by Wa Ahmed
Perfect services provided by Nazrul islam,rb i got really valued opening acc at Bank of America hope services continue same, thank you
-
July 2023 by Jewel Rana
Opened business account today wonder full services by Nazmul Islam , thanks
-
July 2023 by AB Hasson
The worst branch, they would tell you to make an appointment and then they will make you wait two hours and they’ll tell you the system is rejecting
-
June 2023 by Koyrul Hussain
Today I had my first account with BOA and Nazrul Islam RB helped me to complete the process perfectly. Thanks for wonderful experience.
-
June 2023 by Hussain Rizvi
I visited the Bank, very helpful and professional staff. Mr Nazrul assisted me in a befitting manner. AppreciatedKeep it Up
-
September 2022 by Ali Akl
The counter officer made me wait 45 minutes for me to withdraw money from my account on the pretext that he is reviewing the account, and then he told me I'm sorry I can't give you your money and he refused to give me anythingThen I went to another branch and withdrew what I wanted in one minute
-
July 2022 by Anjanny Singh
I don’t know why that bank is still in business, the employees are very rude and disrespectful, they need proper training in customer service. The manager is so rude I cannot imagine how she became a manager.
-
April 2022 by Sadri B.
oh boy the wait on line at bank of america bank branch in astoria is long cause even though only 2 folks are in front of me, the person being helped by the only working teller is a real pain in the butt and giving the nice lady behind the plexi glass hell but finally its my turn and as always i will keep it quick and simple. overall the bank customer service was helpful with my banking needs but next time i prefer just using the atm machine in the front lobby of possible.
-
January 2022 by Cody Santana
By far the worst bank I have ever been to, the old Hispanic lady with the glasses is extremely rude for no reason, every time I attempt to make a withdrawal without my debit card she makes a big fuss about me not coming up in the system which is a blatant lie because I spoke to customer service and they can pull me up in the system with no problem. They don’t like to do their job and have no respect
