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November 2023 by Sadri B.
i stopped in to get a bank check for my former tenant who was kind enough to pay for a emergency plumbing repair and the other yelp reviews are on the money (no pun intended). the customer service works in slow motion, tellers are half asleep and the amount of proof i had to show is way beyond whats necessary. after 15 minutes i finally got the bank check and not even a thank you or have a nice day. this astoria capital one branch needs a complete customer service overhaul. one star and thats being really kind on my part.
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November 2023 by Ben Aissa
Very long waiting time and awful service.
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August 2023 by Frank S
Very slow ATM machines and most of time it's out of order
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June 2023 by l l
Closes at 5pm when majority of workers finish work and need services
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May 2023 by Rose S.
Unfortunately this is the only Capital One Branch in Astoria. Majority of the tellers have zero sense of urgency and are more worried about internal gossip than helping customers. Capital One Policies have changed regarding depositing and withdrawing funds but none of the Tellers/Associates are on the same page. I've been told different information regarding the same matter every single time I go in. 1) ensure your employees are up to date on all policies and procedures so they can share the correct information w clients and so clients time is not wasted 2) all clients should be treated equally and with respect 3) there's not always a Branch manager working during regular business hours 4) avoid one of the Associates, her name is Lidia Vinas - how this woman got a job in customer service is beyond me. She discriminates against customers, has a nasty attitude and is misleading with the information she shares with customers. I will be going into the branch tomorrow to final a formal complaint with the actual branch manager.
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April 2023 by Joey Cortez
I love bank with capital one bank best bank ever
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February 2023 by Jane Roth
The only bank that needs a notozed signature on an account for a beneficiary.They never told me they had a notary on site. Poor service. Good rates.
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October 2022 by Google user
Under construction at the moment. One of the two ATMs was operational, but I got my banking done. Would be nice to have a few more locations in Western Queens.
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October 2022 by Anonymous
I like Capital One but don't like this branch. The lines here are long and the tellers aren't very friendly. I miss the old Ditmars Boulevard branch.
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February 2022 by Dominick Withanachchi
Big fan of Capital one. But this is the worst branch you can go to. It dosen't have that fresh feel to it.Lines are like DMV. ATM machines were not working.
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February 2022 by Aziz R
Great customer service, particularly by Angie.
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January 2022 by Kevin S
Under construction at the moment. One of the two ATMs was operational, but I got my banking done. Would be nice to have a few more locations in Western Queens.
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December 2021 by unngoogoo
Great employees and excellent customer service! But the branch needs lots of love. The space is very outdated, and there seems to be water damage on walls.
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December 2021 by Tracey W.
Bank atm's never work. Always inconvenience me every week on pay day. Didn't want to give a star but I had to so this can post (rolling eyes)
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November 2021 by Alan M.
Awful Bank. They discriminate against people and they were asking for way more ID than necessary to do a transaction. They charge for everything (maybe that was personal against me) This location should close. It is trash. I will be taking my business elsewhere.
