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February 2024 by Baran S.
People are waiting in long queues, employees are very slow and do not treat people well, you will understand for yourself when you go there.
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January 2024 by Gilberto Baten
Very bad attention
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December 2023 by Harry I.
I was hit with a scam last year. I call the report to stop the scam that same day. There 24000.00 away with no problem. Report it to Precinct they say bank need to care of it. The bank said send a letter scammer.
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December 2023 by Rita Inka
Roza at the entrace was extremly helpful and professional in managing a problem that was caused in another Chase Bank. Exfellent customer care by all emplyees I met here.
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September 2023 by Steve
Extremely unprofessional. Don’t bother calling because they will immediately hang up the phone without answering.
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June 2023 by Daniella Yotagri
Went to the branch located on 38-18 Broadway Astoria, NY 11103 to handle a debit card issue. The cashier was pleasant and attempted to get my issue resolved. The issue was that I received one debit card ( personal) reflecting my new surname and the business debit did not update. I called on Saturday the customer service number and the representative stated I needed to go back into the branch.That is why I took time out of my busy day to go back into the branch.The banker Raul Briceño when asked by the cashier for assistance- immediately said contact the customer service number. I stated I already did that and without eye contact or without even approaching the window just kept stating to contact customer service. I advised the cashier that I did that already and he insisted I call again. I stated let’s call together and that’s when another banker Ms. Joanna Criollo helped me out. She was courtesy, attentive , and personable. She deserves a 5 star rating :)As a banker- you need these qualities. Maybe Mr. Briceño needs to learn from his colleagues.
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May 2023 by Hari Prasad Khanal
The old disgraceful obnoxious security lady was very rude . I was there at 9:59 to use ATM and she was not allowing me in . I would have understood if it was gone past 10 . There is no customer service at all . She was arguing with me . Chase bank should never hire people with such attributes. Such a shame and bad experience to see such kind of people working for such a reputable bank . And i have always notice her rather than doing her job she is always busy on the phone talking to someone or using her facebook . Very disgraceful. Also i would like to request the bank to fix their ATM IT SHOULD BE 24hrs service .
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April 2023 by Kevin Dantonio
Always understaffed on Fridays and it’s impossible to get a hold of someone on the phone
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February 2023 by Munni Akhtar
The only reason I gave a 5 star is because of the service from two representatives, first is a blond haired women, she has been here for a while and she is very kind ! The other one is banker Raul Briceno, I have opened multiple accounts with him for my family , he is always extremely kind, patient and thorough with the information he provides. He makes everything seem so easy! Thank you Mr. Briceno!
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February 2023 by free operator
A bunch of amateurs specially the spanish midget with a double chin and the girls in the cashier they think of themselves like they own the bank but the least retarded there doesn't even make 40k all the decent guys that used to work there left for the same reason and I'm saying this cause two decent guys that used to be there personally told me that they changed branches because their coworkers were immensely unprofessional. Go to the branch in 30th ave and 31st st you will be treated better.
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February 2023 by Mehdi
A bunch of amateurs specially the spanish midget with a double chin and the girls in the cashier they think of themselves like they own the bank but the least retarded there doesn't even make 40k all the decent guys that used to work there left for the same reason and I'm saying this cause two decent guys that used to be there personally told me that they changed branches because their coworkers were immensely unprofessional. Go to the branch in 30th ave and 31st st you will be treated better.
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February 2023 by Kenny Satitkun
I open an account with Mr.Romel today.He was very helpful, polite and provided very good and clear informations.Thank you!
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January 2023 by Cal Vin
Long wait lines. This chase location is bigger than my local chase and it only has 2 windows. There’s tons of empty desks that I would recommend getting rid of and extending the amount of bank teller windows.
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January 2023 by Maram A.
Always a reliable bank. Went to withdraw money and only one of the machines was down. Put a card in the ATM and get some cash. Mera's Tip: cash
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January 2023 by Cri Cri
I went in only for information about opening a new account. The employee right away started asking me what was my legal status in the country, if I was citizen/resident or not, in front of everyone in the middle of the lobby. Not profesional at all, also I had all the requirements but decided not to open an account with this discriminatory bank. Went right across street and opened an account in Bank of America with no harassment, discrimination or hassle.I wonder if they also asked for citizenship or residency to the Mexican cartels that they laundry cash for…
