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July 2021 by justin
I came in to try to make an withdrawl. i lost my debit card so i needed to use my ID to pull money while i wait for my new one to come in the mail. The teller was extremely rude, i used my u.s passport as my ID, the same u.s passport i used to open the account in the first place. Not only was the teller extremely rude, she told me a passport is not valid form of ID even though this is a FEDERAL ID. I looked up citibanks ID policy and turns out they DO indeed accept a US passport as an valid form of ID. i even called customer service to triple check and they confirmed that a u.s passport IS a VALID form of ID. So means either A. the tellers here are incompetent, or B. The tellers don't wanna do their JOBS. Both of which are unacceptable. I went to the branch on 31st street and there was NO issue. So anyone by steinway? avoid. go to the branch on 31st instead.
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June 2021 by Elaine Santos
This branch never answers the phone.
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November 2020 by Kate monroe
Citibank is very very understaffed. Also, poorly managed in general. I might just switch over to Chase.
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April 2017 by Anthony Perpinal
I went to ask about the student account package and the rep who helped me denied Citibank offers it, then I call Citibank and they confirmed they still offer it. Maybe I am being to harsh, but my experience was poor.
