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October 2023 by Anne Hu
Aram is a FANTASTIC physical therapist. I would 110% recommend him!Aram explains your injury, condition, progress, and treatments to you in great detail. He does so in a way where you can understand easily as well. He's very patient and a great listener. He has wonderful bedside manner. While some exercises repeated, he would often think of little modifications to further challenge me. He would also give me harder exercises as I progressed in my healing process. I never had a PT that would do that. In the past when I used a PT at other places, they would just have me do the same exercises for weeks and I'd plateau. I felt a lot of progress in my healing with Aram's treament plan.I do have some feedback for the practice. I wish I didn't have to ask to be given exercises to do at home. When I went to other PT's in the past, they would print out for me the exercises to do at home with pictures/diagrams. That would have been extremely helpful and Fresh Pond PT doesn't do that. If you want to do this, you have to be proactive and ask. I asked Aram, and he would allow me to write down and/or video his suggested exercises for me to do at home. He was happy to accommodate, but I wish the facility did this proactively and in a more organized/documented way.My other feedback is that I think the office can do a better job at discharging a patient. My discharge was very abrupt and unexpected because my insurance didn't approve any more sessions. If the facility had a sense that this would happen, I would have liked to be given a suggested plan on how to proceed with treatment at home, if the insurance didn't approve their requested sessions.Despite the two points of feedback above, I would still recommend Aram. I felt Aram's attention to detail, professionalism, and the results I got under his care were definitely worth the few notes I had.
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October 2023 by Iggy P
Noreen is the best! I had a weight lifting back injury and she helped me get better. I highly recommend this place.
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July 2023 by Yolanda
Took my son here for knee pain and physical therapist left him unattended. Instead of monitoring his treatment, she was distracted and talking to the other therapist and getting distracted singing along to music.They made him do the same thing as every other patient there, and did not take his needs into account. So there was no improvement at all. The service here was not good.
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June 2023 by Daniela Vargas
I came in a few minutes before my appt, stated my name & time of my appt. Receptionist told me that my insurance info wasn’t processed, so they had no idea what insurance I had… why not call me earlier & ask me? Instead of having me make a trip when you’re not sure you can take me. Her & another receptionist are struggling to verify my info. I hand over my insurance card & I’m asked why there’s a different name on it and not mine. She’s reading my PCP’s name… when my name is printed larger on top. Other receptionist asked me the same…She then asks me if I have a referral & I tell her I’ll email it to her now. She says that it needs to be the hard copy. I tell her that the person on the phone said I could email it, she says it’s fine. Other receptionist tells me that my referral is too blurry. It feels like no matter what I do there’s an issue and I haven’t even been seen.I completely understand being new at your job, but there was so much error and no accountability. I was 30 minutes late to my appointment. For me the worst part is that I’m disabled. I’m at a physical therapy office for a reason, and there’s so many issues just to be seen? Never had any of these issues happen at any other doctors office. Please train your staff better, it impacts other people.Service was okay. Physical therapist left me unattended several times and would say sorry, and assistant wouldn’t stay with me while I did exercises. I’ve been to other physical therapy spots that have provided better care.*edit* your response seems super generic and like you didn’t even bother to read what I said. “If there’s anything else we can do” … you didn’t do anything. No accountability whatsoever.
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February 2023 by Mike Esquivel
After going through multiple different physical therapists, and not being able to jog for over 8 months, I was able to fix issues with my knee. Noreen was super helpful in answering any questions, and I was always served in a timely manner. Glad I came across Fresh Pond.
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June 2022 by Kathleen Saliani
Nice atmosphere. Alyssa is a very good physical therapist. My knee ( actually both knees) are getting stronger every week. I would definitely recommend this place.
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June 2022 by Rob Williamson
Great experience with my therapy here. Excellent service from Elizabeth at the front desk and great productive therapy from Alyssa and Noreen! Came in barely able to walk due to a back injury and am now fully mobile!
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June 2022 by Amalia Panduru
I experienced a good quality of services from all the personal ( Noreen and Fatmire).I really recommend this place for relaxing and also for health care.They accepted all most insurance.
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June 2022 by Taquoya A.
Great staff, friendly, and kind. Alyssa and Elizabeth work great together as a team. Alyssa will also get you in tip too shape after your injury. I would highly recommend them they are the best.
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June 2022 by luisa fernanda vasquez
I fractured my uncle and went to my PT couldn’t find a better place. Since I called to meme the appointment Elizabeth at the front desk was so kind and accommodate me the scheduled that works Bette for me and Noreen my therapist her kindness and concern about my recovery. Highly recommended. And thank you Fresh Pond physical therapy - Astoria
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June 2022 by Ellaina Dreifach
Noeen is a miracle worker. I lost complete feeling in my lower leg and foot. It just happened one day all of a sudden. After several mri's and a few nerve tests they determined it happened from me habitually crossing my legs. The nerve just gave out. My prognosis was that I'd eventually get the feeling back in six months. I was in a brace for dropfoot. After just four weeks I've gained 80% of the feeling back in my leg! I ditched the leg brace and am planning on starting a walking regimen within a week. I used to walk for a half hour a day for exercise and that's what I plan to start. Elizabeth ar the front desk is really friendly and helpful. I highly recommend this place, especially Noreen.
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March 2022 by Ruben
If you're looking to get better again come here the staff is wonderful and they make you feel comfortable. I had a broken collarbone and broken scapula and little to no range of motion at all. I couldn't believe I got my range of motion back thanks to my physical therapist Alyssa. She made this possible she's fantastic I like that she is informative and explains the exercise that can improve my range of motion. Alyssa is very professional and friendly and takes pride in her work.. right away I felt comfortable it's important to have the right therapist who cares about getting you better again. Thank you Alyssa!Also can't forget about my rock star Elizabeth who works at the front desk and make sure that my schedules are up to date. She is a sweet person if you need to cancel or reschedule Elizabeth can accommodate that she's awesome.Thank you so much for helping me get better. I couldn't ask for a better staff!!!
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January 2022 by Emily Snyder
Knowledgeable and friendly. They got me recouped from a bad injury, with professionalism and good grace. Highly recommend!
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December 2021 by steward rosales (sergio)
Im very thankful with the amount of help and patience the employees here have for you , the therapists named Alyssa has done such a great job from the start , my recovery has been quick after my shoulder surgery, its been a month and im doing great regained mobility on my arm so far , now strength training . I was recommended here by my brother and mother which both say it was great experience . Im not big on writing reviews but you gotta give credit where its deserved
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January 2021 by Nicholas Silva
I’m so glad to have found Noreen and Fresh Pond. My recovery from a broken collarbone with surgical plate and screws has been incredibly swift, all thanks to her knowledge and devotion!Elizabeth up front is always super friendly, professional, and helpful.The place is kept very clean, has all the necessary equipment, and the atmosphere is that of serious, regimented, healing.“Today it hurts, tomorrow it works”Thanks Noreen and Elizabeth!!!
